Dispatcher -5-Star Refrigeration - Brooksville FL

Customer Service Coordinator / DispatcherThis is an in-office position located in our Brooksville office at 5-Star Refrigeration.5-Star Refrigeration is growing, and we're looking for a friendly, organized team player to join our office team as a Customer Service Coordinator / Dispatcher. This is a great opportunity for someone with customer service, call center, administrative, or scheduling experience who enjoys helping people and keeping operations running smoothly.In this role, you'll help coordinate service calls, communicate with customers, and support our technicians in the field to ensure excellent service experiences from start to finish.What You'll Do:Answer incoming phone calls and emails from customers requesting refrigeration and HVAC serviceSchedule and coordinate service appointments for techniciansCommunicate with customers regarding appointment updates and technician arrival timesEnter and maintain customer and service information in the systemSupport technicians with job details and scheduling updates throughout the dayWork closely with the service team to help ensure smooth daily operationsProvide professional, friendly customer service in a fast-paced environmentHelp prioritize urgent service requests and assist with general office coordinationWhat We're Looking For:Previous customer service, administrative, receptionist, call center, or scheduling experience preferredStrong communication and people skillsOrganized and detail-oriented with the ability to multitaskComfortable using computers, email, and scheduling systemsPositive attitude and ability to work well with a teamAbility to stay calm and organized in a busy environmentDispatching or HVAC/refrigeration service industry experience is a plus, but not requiredWhy Join 5-Star Refrigeration:Stable, growing company in an essential service industrySupportive, team-oriented environmentOpportunity for long-term growth and advancementCompetitive pay and benefitsGreat opportunity to build experience in operations and customer supportAbout Smart Care:Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department.