Customer Service Representative

Company Description Dailey Company, Inc. is a construction company headquartered in College Station, Texas, with additional offices in Houston and Austin. Specializing in Full MEP (Mechanical, Electrical, and Plumbing) services, the company provides solutions to both residential and commercial customers. Additionally, Dailey Company, Inc. is a leading provider of large commercial electrical construction services. Known for its expertise, the company is committed to delivering excellent service and technical innovation. Role Description This is a full-time, on-site role for a Customer Service Representative located in Houston, TX. The Customer Service Representative will primarily handle customer inquiries, provide exceptional support, and ensure customer satisfaction. Responsibilities include managing customer interactions, resolving complaints, improving customer experience, and maintaining accurate customer records. Candidates will play a crucial role in fostering strong customer relationships and upholding high standards of service. Qualifications Excellent Customer Service, Customer Support, and Customer Experience skillsAbility to ensure Customer Satisfaction through effective communication and problem-solvingStrong interpersonal and active listening skillsAttention to detail and ability to maintain accurate customer recordsAdaptability and professionalism in a fast-paced environmentProficiency with relevant software systems and tools is a plusHigh school diploma or equivalent; additional training or certifications in customer service is an advantage