Client Services Coordinator for Business Development Center

Client Services Coordinator for First Ring BDCFirst Ring provides inbound call handling and scheduling services for independent automotive repair shops. We act as an extension of our clients' front deskshelping them reduce missed calls, improve customer experience, and stay focused on running their businesses.We're growing quickly and are looking for a Client Services Coordinator to support our clients, internal teams, and daily operations as we scale.Role OverviewThe Client Services Coordinator supports client relationships, service quality, and operational processes. This role serves as a key link between clients, call representatives, leadership, and technical partners.The ideal candidate is organized, detail-oriented, communicates well, and takes ownership of tasks from start to finish.Key ResponsibilitiesServe as a primary point of contact for assigned clientsConduct regular check-ins and follow-ups to ensure client satisfactionTrack client feedback and ensure concerns are resolved in a timely mannerMaintain accurate client records and service expectationsPrepare and distribute weekly client reportsMonitor call volume, missed calls, and key performance metricsFlag trends or concerns to clients and leadershipAssist with setup and maintenance of phones, headsets, and workstationsTroubleshoot basic issues related to computers, phones, and call routingCoordinate with our phone system vendor to resolve issues and make updatesCommunicate client needs and updates to internal teamsSupport client onboarding and offboardingHelp maintain internal documentation, workflows, and client toolsAssist with materials for demos, sales efforts, and industry eventsQualificationsStrong written and verbal communication skillsHigh attention to detail and strong follow-throughComfortable working with data, spreadsheets, and reportsAbility to manage multiple priorities in a fast-paced environmentBasic technical aptitude and problem-solving skillsPreferred ExperienceClient services, operations, or account management experienceCall center, BDC, or service-based business experienceFamiliarity with phone systems or call routing platformsAutomotive industry experience is a plus, but not requiredWhat Success Looks LikeClients feel supported and confident in our servicesIssues are identified and resolved proactivelyReports are accurate and delivered on timeInternal teams are aligned on client expectations