Assistant Store Manager

Note: This is a part-time role. Hours per week can fluctuate depending on candidate situation and company need.As the Assistant Store Manager, you will consistently provide best-in-class customer service to Hearts of Pine fans through proactive and reactive relationship-building strategies with our community members as well as your fellow retail associates. You will supervise staff, oversee daily operations, and handle customer service and operational tasks during specific shifts. Key responsibilities include directing associates, ensuring a smooth flow of customer service, managing inventory, maintaining cleanliness, and performing other operational duties like opening or closing the store.You will be an expert in what it means to be a part of the Hearts of Pine team and part of the greater Maine community by sharing your knowledge about the team and our products - educating, informing, and inspiring. You will offer information to the customer on current merchandise assortment, events, and execute operational processes effectively and efficiently. Your goal is to bring the Hearts of Pine to life for our customers.Responsibilities:Directs and guides the team of associates during the shift, ensuring they complete their duties effectivelyAssist with daily store operations - opening/closing, replenishing on floor product, ensuring an orderly stockroom, merchandising, etc.Managing returns, discount codes, and messages left on phoneProvides exceptional customer service while sharing Hearts of Pine knowledgeEngage customers with product knowledge and recommendationsWork collaboratively with the team to create a welcoming and enjoyable shopping experienceWork nights/weekends as necessary, especially on the dates of the club's home gamesPerform other related duties as assignedQualifications (Skills/Capabilities):A customer-focused mindset with a passion for engaging with peoplePrevious experience in sales, customer service, or a customer-facing role in a retail settingStrong communication and organizational skillsAbility to learn and articulate company history and product detailsComfort using a point-of-sale systemA team player with a can-do attitude who's willing to jump in and support as neededPassion for soccer and an understanding of soccer fan culture is preferredPassion for Maine and an understanding of its people is preferredAbility to drive is preferred (inventory transfers)Ability to lift up to 50 lbs. and stand for extended periodsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Job Questions:Do you acknowledge that this is a part-time, hourly position, that could range from 10-30 hours per week depending on candidate availability and business need?Do you recognize this role requires weekend hours?Do you have prior experience in a retail role?