Call Center Representative/Dispatcher

Job Description Description:Call Center Representative/Dispatcher – TRIO Heating, Air & PlumbingSan Jose, CA$22.00 - $28.00 per hour + Bonus & CommissionFull-Time | 8-Hour Shift | Weekend Rotation AvailableJoin Our Team and Be Part of Breaking Bay Area Records!Apply online: TrioHeatingandAir.comOr call us at: (408) 290-9549Why Join Us?We're not your average HVAC company. We're growing fast, breaking records, and setting new standards across the industry. We've earned 4 out of 5 national awards from Bryant, were named Fastest-Growing HVAC Company in the Nation by ServiceTitan, and landed on the Inc. 5000 list for our explosive growth. And we don't just care about performance—we care about impact. At TRIO, we plant one tree for every job we complete, with over 10,000 trees planted so far. We've built a company where top techs thrive—and now we're hiring more.Earning Potential That's Off the Charts!$22 - $28 per hour starting payBonuses & Performance Pay – The more you book, the more you earn!Paid Holiday & Vacation Time Off – Because you deserve itFull Benefits Package – Health, dental, vision, & 401(k) with company matchingIncentive Bonuses & Competitions – Earn extra while having a blastAbout the RoleAs a Call Center Representative/Dispatcher, you'll be the voice of TRIO, handling inbound and outbound calls, booking service appointments, and ensuring a top-tier customer experience. This role is perfect for someone who thrives in a fast-paced, high-energy environment and loves helping people while hitting goals.You'll be in the heart of the action—talking the talk and typing the type!What You'll DoHandle a high volume of inbound & outbound calls – Turn prospects into appointmentsSolve customer concerns with sharp thinking & judgment – Be the go-to problem solverMaster our service lineup – Offer top-notch advice and recommend the best solutionsKeep records spick & span – Accurately document every interaction? Hit the productivity sweet spot – Stay efficient while keeping your coolQualificationsCustomer Service Enthusiast – You love helping people and making their dayTyping Speed of 45 WPM+ – Talk fast, type faster!Multitasking Master – Handle multiple calls while staying organized?Tech-Savvy – Experience with Microsoft Suite and ServiceTitan is a plus!Quick Thinker & Problem Solver – Make smart decisions on the flyBilingual in Spanish? Even Better!What's in It for You?Top-Tier Earnings – Salary + bonuses & commissions mean unlimited potentialWork in a Brand-New, High-Tech Office – Our San Jose call center is next levelCareer Growth – We promote from within and invest in YOUR successA Fun & High-Energy Work Environment – Join a team that supports & celebrates successIncentive Bonuses & Competitions – Get rewarded for crushing your goals!Ready to Roll with Us? Let's Talk!Apply online at: TrioHeatingandAir.comCall us at: (408) 290-9549Don't miss out on your chance to join the #1 fastest-growing HVAC company in the Bay Area. Let's make history together!Requirements: