Genesys Developer

Qualifications Strong experience with Genesys contact center platforms (e.g., Genesys Cloud, Engage), including call routing, IVR design, and configuration.Proficiency in relevant programming or scripting languages used with Genesys solutions (such as Java, .NET, or routing/IVR scripting tools).Knowledge of telephony concepts, SIP, VoIP, CTI, and integration with CRM or ticketing systems.Experience with system integration, APIs, web services, and working within distributed, enterprise environments.Solid understanding of software development lifecycle, version control, testing, and deployment practices.Strong analytical and troubleshooting skills, with the ability to resolve complex production issues under time constraints.Effective communication and collaboration skills to work with cross-functional teams and translate business requirements into technical solutions.Prior experience in contact center or customer experience technology environments is highly beneficial.Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Ability to work on-site in New Jersey, United States, for the duration of the contract.