Senior Technical Program Manager

Senior Technical Program ManagerRole OverviewWe're looking for a high-accountability operator to serve as the execution engine across our organization. This role sits at the center of Account Management, Development, Customer Service, and Analytics and owns how work gets defined, structured, and delivered.You will take loosely defined ideas, client needs, or internal requests and turn them into clear, actionable plans that are ready for development. You reduce noise, remove ambiguity, and ensure teams are aligned and moving.This role is critical to protecting delivery quality, timelines, and margin while reducing the day-to-day execution burden on leadership.What You'll DoTurn incomplete or ambiguous inputs into clear, structured execution plansLead discovery conversations and define requirements, system impacts, dependencies, and risksTranslate business needs into technical solutions, including wireframes, system flows, and build-ready documentationOwn scopes of work (SOWs), change requests, and backlog prioritizationCoordinate across Account Management, Development, and Customer Service to ensure aligned executionMake prioritization decisions across competing initiatives using clear frameworks (impact, effort, urgency)Evaluate solutions with awareness of cost, effort, and margin impactHold cross-functional teams accountable to timelines, deliverables, and quality standardsIdentify and resolve risks early across delivery, systems, and scopeAct as the final "clear-to-build" checkpoint before development beginsDrive AI-forward operational strategy by improving workflows, reducing operational friction, and identifying scalable execution opportunities through practical AI adoptionWhat You BringStrong understanding of APIs, data flows, and integrated systems (CMS, CRM, ESP, analytics tools like GA4/GTM)Ability to translate complex ideas into structured plans, wireframes, and system-level thinkingExperience operating in fast-paced, multi-client or agency environmentsConfidence in leading conversations with both technical and non-technical stakeholdersStrong decision-making skills and comfort prioritizing across competing demandsHigh ownership mindset: you don't wait for direction, you create clarityAbility to drive execution across teams without direct authorityWhat Success Looks LikeProjects are clearly defined, scoped, and ready for development without executive involvementTeams are aligned and executing efficiently with minimal confusion or reworkDelivery stays on track and within scopeRisks and gaps are identified early and addressed proactivelyLeadership is pulled in only for high-impact decisions-not day-to-day executionWhy This Role MattersThis role is a force multiplier. When successful, it creates clarity across the organization, improves delivery consistency, protects margins, and allows leadership to focus on growth instead of execution.Experience & QualificationsExperience: 5-10+ years of experience in technical program management, technical operations, or similar execution-focused rolesEnvironment: Experience in a digital agency, product, or fast-paced multi-client environment strongly preferredExecution: Proven track record of taking ambiguous requirements and turning them into structured, executable plansSystems Knowledge: Strong experience working across integrated systems, including APIs, data flows, CMS platforms, CRM systems, and ESPs (Email Service Providers such as Salesforce Marketing Cloud or Mailchimp)Documentation: Hands-on experience creating SOWs, technical documentation, system flows, and wireframes that enable development teams to executeLeadership: Demonstrated ability to lead discovery conversations and define scope across technical and non-technical stakeholdersManagement: Experience prioritizing and managing backlogs across multiple concurrent projectsTechnical Acumen: Strong understanding of web development processes and modern platforms (e.g., WordPress, Shopify, or custom frameworks)Influence: Proven ability to make decisions and drive execution across teams without direct authorityCommercial Lens: Experience evaluating work through a commercial lens (effort, cost, margin, tradeoffs)Communication: Strong written and verbal communication skills, with the ability to produce clear, concise, client-ready documentationLocation & Work StyleThis is an in-person role based in The Woodlands, TXMust be able to work on-site regularly and collaborate closely with cross-functional teamsPreference for candidates located in the Greater Houston areaEducation (Flexible)Bachelor's degree in a related field (Computer Science, Information Systems, Business, or similar) preferredEquivalent practical experience is equally valued. This role prioritizes capability and execution over formal credentials