Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Bridgewater, NJ 08807Duration: 12 MonthsShift: M-F 8-5Pay Rate: $24.00 per hour on W2Position summary:Quote Management & Follow-Up (Primary Focus)Proactively track all open service quotes and conduct systematic follow-up to drive order conversionMaintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missedIdentify and escalate high-value or at-risk quotes to sales leadershipAnalyze quote activity and provide insights on trends, customer feedback, and lost opportunitiesOrder Processing & CoordinationConvert accepted quotes into sales orders accurately and efficientlyManage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as neededCoordinate with production, planning, and logistics teams to ensure timely fulfillmentCommunicate order updates, delays, or changes to customers as neededSupport continuous improvement efforts related to quoting accuracy, follow up and turnaround timeData Management & ReportingMaintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP systemGenerate reports on quote volume, conversion rates, and follow-up effectivenessEnsure data integrity and compliance with company processesAt least 1 year experience in Customer service position..