Front Desk Agent

Job Description OverviewWe are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service. This role involves managing front desk operations, handling guest inquiries, and ensuring a smooth check-in and check-out process. A commitment to guest satisfaction and attention to detail are essential.ResponsibilitiesGreet guests upon arrival with a friendly demeanor and assist with check-in and check-out processes.Manage reservations, including modifications and cancellations, using hotel management software.Provide information about the hotel’s amenities, services, and local attractions to enhance the guest experience.Handle guest inquiries and resolve any issues or complaints promptly and professionally.Conduct night audits as required, ensuring accuracy in financial transactions and reporting.Maintain organized front desk operations, including managing phone systems and responding to calls with excellent phone etiquette.Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.Uphold guest relations by fostering a welcoming environment and addressing any special requests.SkillsPrevious experience in a hotel or hospitality setting is preferred.Strong customer service skills with the ability to engage positively with guests.Familiarity with night audit procedures is a plus.Excellent phone etiquette and communication skills.Proficient in using phone systems and hotel management software.Ability to handle guest relations effectively, demonstrating empathy and professionalism.Bilingual abilities are an advantage, enhancing communication with diverse guests.Strong organizational skills with attention to detail in managing front desk tasks.Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence!Job Types: Full-time, Part-timeBenefits: Employee discountFree parking Work Location: In person