Sr. Program Manager

Program ManagerA global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.Acrisure is seeking a Program Manager who will be responsible for leading, planning, and executing large-scale, complex programs and projects that support Acrisure's Client Service Center. This role oversees multiple interrelated projects, ensuring alignment to strategic priorities while delivering measurable business outcomes.The Program Manager partners closely with senior cross-functional stakeholders to drive initiatives focused on service delivery, operational optimization, customer experience, and technology-enabled transformation. This role has ownership of program governance, financial oversight, third-party vendor management, and end-to-end execution of large initiatives. The Program Manager will oversee program timelines, budgets, deliverables, stakeholder communications, and vendor performance to ensure successful delivery and alignment with enterprise objectives. This role requires the ability to manage complex dependencies across teams, systems, and external partners while driving accountability and results.Responsibilities:Own end-to-end program strategy, governance, and delivery of large-scale, cross-functional initiatives consisting of multiple interdependent projects. Define program strategy, roadmap, timelines, and success metrics aligned to business objectives by translating enterprise strategy into coordinated initiatives and execution plans.Establish and manage program governance, reporting, and decision-making frameworksOversee program budgets, including forecasting, tracking, and financial accountabilityManage third-party vendors and external partners, ensuring performance and delivery qualityDrive alignment across cross-functional teams (operations, technology, client service, business)Identify and manage program-level risks, dependencies, and issues, driving resolutionProvide executive-level status reporting and lead stakeholder and steering committee communicationsAccountable for achieving program-level business outcomes and value realization. Lead resource planning and prioritization across program workstreamsDrive operational improvements and scalable processes through program initiativesLead change management and adoption efforts to ensure successful implementation and sustainmentRequirements:Required QualificationsProven ability to manage large, complex programs with multiple workstreams and dependenciesExperience owning program budgets, including forecasting and financial trackingDemonstrated success managing third-party vendors and external partnersStrong communication skills with experience engaging senior leaders and executive stakeholdersAbility to drive alignment and influence across cross-functional teamsStrong analytical, organizational, and problem-solving skillsExperience with program delivery frameworks (Agile, Waterfall, or hybrid)Ability to operate effectively in a fast-paced, evolving environmentPreferred QualificationsExperience supporting complex call center initiativesExperience utilizing program and project management tools such as Microsoft Project, Jira, Asana, Trello, Monday.com, or similar platformsExperience supporting digital transformation or process improvement initiativesInsurance industry or financial services experience preferredEducation and Experience:Required Qualifications5+ years of experience managing complex, cross-functional initiatives, including experience coordinating multiple concurrent projects or programsBachelor's degree in Business Administration, Project Management, Operations, or related field; or equivalent combination of education and experiencePreferred QualificationsExperience supporting insurance brokerage, client service, operations, or digital service delivery environmentsExperience preparing presentations and communications for senior leadership audiencesExperience supporting operational transformation, workflow optimization, or customer service initiativesPMP, PgMP, or similar certification preferredPay Details:The base compensation range for this position is $100,000 - $140,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.Why Join Us:At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.Employee BenefitsWe also offer our employees a comprehensive suite of benefits and perks, including:Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.… and so much more!This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.Welcome, your new opportunity awaits you.