SysAdmin

The IT Administrator is responsible for the day-to-day administration, maintenance, and support of the organization's information technology infrastructure. This role ensures the stability, security, and performance of hardware, software, networks, and user systems while providing exceptional technical support to employees. The IT Administrator also assists with technology projects, cybersecurity initiatives, system upgrades, and vendor coordination. Balances end-user support with hands-on system and network administration, including active involvement in GCC High environment management. Works on projects/matters of limited complexity in a support role. End-User & Onsite Support Provide daily onsite technical support for employees, including desktops, laptops, mobile devices, printers, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner Manage user onboarding/offboarding, including account setup, access provisioning, and device configuration Support Office 365 apps, including Outlook, Teams, SharePoint, and OneDrive Maintain documentation via our ticket and change management system of support requests, resolutions, and IT procedures Administer and maintain Windows Server environments, Active Directory, and Group Policy Administer and maintain Linux Server and hypervisor and virtualization / container environments Manage Microsoft and Google tenants, including: Conditional access policies and MFA Security & compliance configurations aligned with NIST/CMMC Perform regular system updates, patching, backups, and disaster recovery readiness Monitor system performance and proactively address issues Network Administration Maintain and support LAN/WAN infrastructure, including switches, routers, firewalls, and VPN solutions Monitor network performance, uptime, and security Manage network segmentation and secure access controls as required for our commercial and secure environments Troubleshoot network outages and connectivity issues Security & Compliance (Commercial/Fed/Mil Environment) Support implementation and enforcement of security policies, endpoint protection, and monitoring tools Assist with audits, documentation, and risk assessments Complies with all policies and procedures pertaining to the protection of the Company's Information Assets, Security and Systems and that of its clients. Provide onsite support and escalation point for Level 1 issues Active Directory, Group Policy Microsoft 365 (Commercial and Secure) - users, licenses, & security policies Manage endpoint tools (Intune, SCCM, or similar) Support network infrastructure (switches, firewalls (hardware and virtual), VPNs) Perform system patching, monitoring, backups, and recovery Troubleshoot moderate-to-complex system and network issues 3+ years of experience in IT support and systems/network administration Experience with Microsoft On Prem and Hosted environments Windows Server, Active Directory, DNS, DHCP Linux Server and Desktop operating systems and management Networking (TCP/IP, VLANs, VPNs, firewalls) Endpoint management (Intune, SCCM, or similar) Experience supporting users in an onsite environment Ability to troubleshoot across hardware, software, and network layers Experience in commercial and federal contract manufacturing environments Familiarity with Microsoft 365 and Azure Commercial CompTIA Security+, Network+, or similar Microsoft certifications (Azure, M365, Security) Strong customer service orientation and communication skills Ability to work independently while supporting a team onsite Onsite role supporting internal staff Must meet eligibility requirements for working within CMMC/ITAR compliant IT systems Travel required Infrequent travel may be required (3-4 times per year) Work authorization/security clearance requirements Certain customer projects may require employees assigned to those projects to meet specific government, security, contractual, or export control requirements, which may include U.Eligibility requirements will vary based on project assignments.