Program Manager

Job Summary  Our client, a leading financial services provider, is seeking a Compliance Operations / Program Manager to support a compliance operations team responsible for administering and coordinating operating rules of compliance for clients. This team serves as the operational arm of the compliance process, ensuring required actions are executed accurately, efficiently, and in accordance with established network requirements. The role focuses on compliance administration, reporting, documentation, stakeholder communication, and operational support within a fast-paced, high-volume environment. This is an excellent opportunity for someone who thrives in process-driven environments, enjoys working with data and reporting, and has strong organizational and communication skills.Key ResponsibilitiesProcess client waiver requests according to established procedures and service-level expectationsGenerate, maintain, and distribute compliance-related reports and documentationPrepare and send formal client communications, notifications, and compliance correspondenceSupport fee administration and waiver processing activitiesMaintain accurate compliance records and case information within SalesforceReview data and documentation for accuracy, completeness, and procedural complianceCoordinate compliance-related activities and follow-up actions with internal stakeholdersSupport monitoring, reporting, and operational compliance administrationAssist with additional compliance and operational activities as neededIdentify opportunities for process improvements and operational efficienciesRequired QualificationsStrong Salesforce experience (required)Experience with reporting and data managementStrong written communication and documentation skillsExceptional attention to detail and commitment to accuracyStrong critical thinking and problem-solving abilitiesAbility to manage multiple priorities in a high-volume environmentHighly organized and process-oriented mindsetExperience supporting compliance, regulatory, operational risk, or network administration functionsAbility to work independently while collaborating across teamsPreferred Qualifications (not a must)Familiarity with network operating rules and compliance processesExperience within financial services organizationsBasic Microsoft Excel skillsExposure to Snowflake, Teradata, or similar data platformsExperience supporting merchant, acquirer, or payment network programsKey CompetenciesCompliance AdministrationSalesforceReporting & Data ManagementOperational SupportProcess ImprovementDocumentation ManagementStakeholder CommunicationCritical ThinkingAttention to DetailOrganization & PrioritizationWork EnvironmentLocation: Chicago, IllinoisHybrid: Tuesday - Thursday on site Compensation & Benefits Pay Range: The approximate pay range for this position is between $37.00 and $54.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee Stock Ownership Plan 401K offered About KellyMitchell  At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.    Marketing Disclosure  By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy