Dealer Program Coordinator

Job Description Maintains quality output of all programs to ensure customer retention, customer satisfaction and loyalty. Works directly with the Dealer Services Manager, Account Teams, Internal Support Teams on the implementation of the Epsilon product line. Essential Duties & Responsibilities: Program Implementation Communicates daily with Program Managers and Team Management to ensure the most current product knowledge and program updates Acts as a liaison between Program Management/Client & Team members Implements daily changes to contract information Reviews dealer program information prior to mailing Proactive in researching any potential issues using current program systems & Program Management Researches daily concerns or issues – with a resolve in a timely manner. Tracks resolution and logs progress in Salesforce.com Maintains an inventory of program samples to be supplied to the Service Team Maintains an organized filing system for a dealer documentation Develops and maintains efficient process flows for all program implementations Responsible for knowing program participation numbers Responsible for training both the internal and field reps on product knowledge and ongoing enhancements and changes. Maintains current training materials, power points & contracts Assists IT and Program Management in the development of new program systems and updates Performs other related duties as needed to support corporate objectives Acts in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions Essential Job Skills: 2-3 years’ experience managing multiple projects / supporting sales team Conscientious and detail oriented Strong analytical skills Proactive Have the ability to multi task Intermediate level computer competency Flexibility to work when needed under deadlines Relationship building skills Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com. When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility Great People Deserve Great Benefits We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. #LI-LC1 REF237751C