Manager, Google Workspace Migrations

DescriptionBring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.SummaryWe are seeking a dynamic and experienced Manager for our Google Cloud Migrations team. This role will oversee a great team that executes on all of our Google Workspace migration projects and handles account provisioning into Google Workspace. In addition to maintaining the current high satisfaction levels for our migrations projects, this role will be expected to improve on and expand the migration opportunities and processes at CDW. This role will also work closely with large customers to scope and manage custom or large-scale Google Workspace projects that are dependent on migrations. This position will report to the Sr Manager, Delivery and will work with other department leads to ensure successful delivery of all of our Amplified Services portfolio.Key Areas of ResponsibilityProvide support and direction to the team to ensure project timelines and customer success is achieved.Coach and review staff performance and provide feedback for further training to support an environment of growth and development.Scope, quote, and manage small to large scale Google workspace migration projects.Develop best practices, processes, and standards for effectively carrying out data migration activities.Prepare data migration plans and project documentation including migration risk, milestones, quality and business sign-off details.Manage assigned risks and monitor potential impacts as part of the data migration plan.Identify and promote opportunities for long-term customer engagements.Build and maintain positive relations with the key clients, third parties and all key stakeholders.Coach/mentor clients in best practices for product implementations, adoption, and ongoing support.Manage and report on key business KPIs ie: Customer Satisfaction, Time to Deliver, P&L, and COGS.Work with the product team to develop new service offerings, products, and pricing.Other ResponsibilitiesLead scoping of SOWs for migration engagementsStay current on Google Workspace for Education changes and modificationsAssist in escalating issues to Google’s support team and engineersEducation And/or Experience QualificationsBachelor’s degree in Computer Science,Information Systems or related discipline, or equivalent relevant experience in addition to the required experience requirement (Background as a Technology Director, Technology Coordinator, or similar role also considered)Familiarity with GCP5 years experience leading, selling or managing migration projects2 years experience leading a migrations teamRequired QualificationsExpert knowledge of Google Workspace Admin ConsoleProject management experience with a strong working knowledge of large scale high-risk projectsExperience managing teams and large-scale projectsExperience in a sales role scoping technical projectsFluent understanding of mailflow & DNSPreferred QualificationsWorking knowledge of CloudM platform and toolsWorking knowledge of Google Cloud PlatformOutstanding organizational skills including attention to detail and multi-tasking skillsStrong internal communicationAble to Identify customer needs and ability to anticipate their needsConvey technical information and recommendations clearly and conciselyOptimize workflow and process efficienciesPromote and guide customers towards long term and recurring engagementsYou have previously worked effectively with remote, distributed teamsGoogle Deployment Specialist Certification, GCP Certification or Google Admin CertificationWho we are:CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.What you can expect from us: Culture, coworkers, careers.CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.Equal Opportunity Employer, including disability and protected veteran statusBenefits overview: https://cdw.benefit-info.com/