Customer Service Representative and Production Manager

A to Z Media, founded in 1994, is a family-owned company specializing in CD, DVD, and vinyl manufacturing services. For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele. We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies. At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life.This is an incredible opportunity to join a growing creative, high performance and fun Company integrated with music and other creative industries.The ideal candidate is a problem solver and is up for everything - no task or project is too large or too small. It is important to us that you are 'hands on' and willing to tackle any challenge.ResponsibilitiesThe primary role is to work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service.You will be tracking and driving the process from end to end which includes{{:}}Working with internal art department trafficking jobs through design/proofing stageIssuing purchase orders to all vendors, both domestic and internationalTrafficking all projects through print, manufacturing and delivery to final destinationCommunicating on a regular basis with the client as to the status of their projectsCommunicating via phone, email, zoom, etc., both domestic and internationalMaintaining an accurate production schedule and generate weekly status reports for clientsNavigate internal schedules for domestic and international projectsCorrectly invoicing clients and ensuring that all billable parts are includedLiaise with in-house Sales personnel as and when necessaryAdditional duties and responsibilities as assignedQualificationsThe ideal candidate is{{:}}Client-focused and quality-obsessedProactive not reactiveA problem solverA great communicatorA great collaboratorEnthusiastic and self-motivatedDetail oriented and organizedAble to project manage and see a project through from start to finishAble to work well under pressureNot afraid to learn new thingsThe ideal candidate has{{:}}Excellent organizational skills including in-box managementExcellent time management skillsExcellent phone manner and people skillsA team player attitudeKnowledge of Microsoft OfficeKnowledge of Google SuiteA love of music$60,000 - $65,000, Full Time, On-Site to Hybrid