Welcome Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensure they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.Welcome Coordinators are an integral part of Oak Street Health. You will be the first impression we make on our patients. You will efficiently juggle many tasks: ownership of our Welcome and Community Areas, management of inbound and outbound phone calls, as well as managing patient referrals and medical records. We also expect you to be highly flexible, covering when needed in other local locations.Responsibilities:• Welcoming patients and conducting check-in with required forms• Collect co-pays• Updating patient information and making changes in electronic medical record platform• Scheduling appointments within electronic medical records platform• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed• Managing patient referrals by scheduling those appointments and completing authorizations• Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform• Assisting new patients with paperwork• Assisting with community room events• Other duties as assignedSkills Required:• A flexible and positive attitude• A welcoming and nurturing attitude toward our patient population of older adults• Strong computer skills and basic knowledge of Microsoft Excel.• Experience in customer service setting• Professional phone etiquette• High level of integrity• Proficient PC skills• College degree preferred, some college required• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)• US work authorizationWhy Oak Street?Oak Street Health offers our coworkers advantages that can't be found in other healthcare companies, including:• The opportunity to be part of a hyper-growth company focused on changing the future of healthcare.• High levels of responsibility and opportunities for rapid advancement• Generous retirement options, paid vacation/sick time, as well as health, vision and dental benefits• Supportive and fun cultureWhy does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 09/19/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.