Customer Service Specialist / Project Manager

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.Do we have your attention? Keep reading.ID Technology has a great opportunity for an Project Manager in Inver Grove Heights, MN.The Project Manager serves as the primary contact for external and internal customers. The Project Manager is responsible for making judgments and discretionary decisions that affect the operations of the organization and effectively communicates those judgments and decisions to the customer. The Project Manager is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.Responsibilities:Receive all questions and concerns from external and internal customers. Provide solutions to related project.Create, review and edit quotes to ensure accuracy.Serve as a back-up to other Project Managers.Complete and maintain all required paperwork, customer proofs, records, documents, etc.Direct engineering meetings as required.Answer and respond to customer’s inquiries in a polite, professional manner.Support sales staff in all areas pertaining to the activities of their accounts. Direct customer contact with questions, concerns.Make follow up calls to existing customer, checking on job satisfaction. Track shipping deadlines, to insure we are meeting customer’s needs.Other duties as assigned and necessaryQualifications And AbilitiesAt least two years experience in a customer forward role preferred. Printing or manufacturing environment preferred. Experience in facilitating graphics flows, packaging, or communications is preferred.Experience facilitating customer projects.Ability to manage variables and solve practical problems in a variety of situations.Create an identity with customers as a trusted expert and resource.Demonstrate excellent verbal and written communication skills.Work effectively in a fast-paced, deadline-driven environment with shifting priorities.Work independently and within/through teams. Effective at troubleshooting and root cause pursuit.Execute role with diplomacy, sense of urgency, and anticipation/understanding of changing priorities.Intermediate proficiency with MS Office Suite.Benefits:Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits—you are eligible on your first day of employment.Base Salary Range: $22.00/hr- $30.00/hrPro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day. Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#IDTEC#INID