Vice President - Customer Success, Finance & Spend Management (oCFO Focus)

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.Vice President – Customer Success, Finance & Spend Management (oCFO Focus)Solution Area: Finance & Spend ManagementRegion: Public Services & SouthLocation: SAP Office, North AmericaRole SummaryThe Vice President of Customer Success, Finance & Spend Management (oCFO Focus) is accountable to the RVP, Customer Success and leads a team of specialized Customer Success Managers (sCSMs) supporting SAP Finance solutions aligned to the Office of the CFO (oCFO).The role owns Customer Success execution and outcomes for SAP Finance customers across the Public Services & South region, including adoption, consumption (cACV), value realization, retention, and renewals. While aligned to the broader Finance & Spend Management solution area, direct accountability is limited to SAP Finance solutions.This role requires a strong people leader and operational leader who can scale execution, develop leadership talent, and ensure consistent delivery of customer value.Key ResponsibilitiesCustomer Success LeadershipLead execution of the Customer Success Transformation for SAP Finance customersOwn regional customer success outcomes across adoption, usage/consumption (cACV), value realization, retention, and renewalsEnsure consistent, high‑quality execution of executive governance forums led by Customer Success Managers, including monthly stakeholder reviews and strategic QBRsProvide leadership oversight, coaching, outcome review, and executive escalation support as neededProactively identify customer risk and drive cross‑functional mitigation and recovery plansPeople Leadership & Talent DevelopmentLead, develop, and retain a high‑performing sCSM organizationAct as a player/coach to frontline leaders and managersDrive hiring, onboarding, enablement, performance management, and succession planningFoster a culture of accountability, collaboration, and continuous improvementOperational ExcellenceOwn capacity planning, portfolio segmentation, and account alignment to ensure scale and efficiencyMaintain a rolling four‑quarter view of customer and regional healthEstablish operational cadence, success metrics, and executive‑level reportingLeverage data and insights (adoption, usage, customer sentiment, surveys) to inform decisionsCross‑Functional AlignmentPartner closely with Sales, Professional Services, Support, Product, and Regional Leadership across the Finance & Spend Management solution areaSupport renewals, expansions, replacements, and restructures through customer insights and value articulationContribute to regional forecasting, customer prioritization, and account strategy developmentCustomer AdvocacyLead outcome‑based, value‑driven engagement models with Finance executivesBuild and sustain a referenceable customer base measured through NPS and advocacyRepresent the customer voice to influence product, service, and process improvementsExperience & Qualifications7+ years of experience in SaaS Customer Success, Professional Services, Consulting, or related roles3+ years of direct people management experienceDemonstrated ability to build and lead leadership teams in a matrixed environmentStrong executive communication, facilitation, and stakeholder management skillsFinance and business acumen; experience with SAP Finance solutions is a strong plusEducationBachelor’s degree requiredTravelApproximately 25–50%Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 172,900-368,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 452099 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: