Field Service Technician Fairbanks Morse Defense

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What's your calling? For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We're one of the nation's leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it's like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careersExciting News!Fairbanks Morse Defense is currently providing all newly hired Field Service Technicians with a $5,000 sign-on bonus - and after completing 12 months of full-time employment, you'll receive an additional $5,000 retention bonus!SummaryA Field Service Technician (FST) is responsible for installation, commissioning, scheduled, and emergency service on products serviced by Fairbanks Morse Defense, commensurate with appropriate certification.Products may include, but are not limited to:Diesel enginesElectrical controlsRoll-up doorsCranesElevatorsDavitsThe FST is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The FST must also maintain continuous communication with Regional Offices and direct managers.Principal Duties and ResponsibilitiesRoleRelies on experience and judgment to plan and accomplish goalsDiagnose problems and develop solutions for qualified productsWork independently on qualified productsMay occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse workTechnicalMeet qualifications for providing Tech Rep support servicesStay current on Engineering Change Orders, Field Service Change Notices, and Service Information LettersKeep service manuals updated with the latest revisionsDocument work performed on Service Reports and write Condition Found ReportsSafetyOperate safely in accordance with published guidelinesWear appropriate PPE as requiredReport all work-related accidents or injuries immediatelyComplete annual safety training as outlined in the regional scheduleAdministrationProvide accurate and timely reporting (timecards, expense reports, mileage, project closures, etc.)Obtain and maintain certification per Service Progression RequirementsProvide estimated time of arrival to customers when applicableMaintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.)Customer SatisfactionProvide proper and adequate communication to internal and external customersComplete maintenance documentation properly and deliver to the customer upon completionStrive to achieve a "first time fix" on all service callsMaintain customer satisfaction rates in accordance with company guidelinesPerformanceMaximize productivity by combining service opportunitiesComplete all work efficiently and on scheduleMaintain utilization rate per company standardsAdhere to company dress code and safety regulationsFollow escalation processes and proceduresCommunicate effectively with all levels of the organizationAct as a role model for other Field Service Technicians - lead by exampleConduct yourself with professionalism and high-quality service deliveryManage stressful internal and external customer situations with diplomacyAll other duties as assignedQualifications and Educational RequirementsEducation and Experience:High School Diploma or GED requiredOne or more of the following:Associate degree in technical discipline and four years of military or relevant industry experienceFour years of military or relevant industry experience in similar or equivalent product lines serviced by FMDAdditional Requirements:Reliable team player with professional demeanorKnowledge of diesel and spark gas engine test equipment and theory (preferred)Basic understanding of gas compression and associated hazards (preferred)Ability to read and interpret product line diagrams and blueprintsFoundation in pneumatics, hydraulics, PLCs, and electronic controls (preferred)Ability to troubleshoot independently and restore equipment to full operationStrong written and verbal communication skillsExcellent organization and planning skillsProficiency in Microsoft OfficeStrong mechanical aptitudeValid driver's license and eligibility for company credit cardAbility to travel up to 75% (domestic and international, including weekends, evenings, holidays, and emergency callouts)Must hold a valid U.S. Passport or be able to obtain one within 3 months of hireMust meet NOFORN requirements for access to Unclassified Naval Nuclear Propulsion Information - proof of U.S. Citizenship required (U.S. Passport, Birth Certificate, or Naturalization Certificate)Physical RequirementsWhile performing duties, the FST is regularly required to:Stand, walk, use hands/fingers, handle or feel tools or componentsReach with hands and arms; stoop, kneel, crouch, or crawlTalk, hear, and smellSit and climb or balance frequentlyVision requirements include close, distant, color, peripheral, and depth perception, plus the ability to adjust focus.Must be able to regularly lift at least 35 pounds.Join the TeamIf you're a motivated problem-solver with a passion for mechanical systems and service excellence, this is your opportunity to make an impact while working on mission-critical equipment that powers the defense industry.Apply today to join the Fairbanks Morse Defense team - and take advantage of our $10,000 total bonus program!Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.