Tenant Coordination Specialist

About UsAnthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we're building the tools, systems, and teams to make that possible.Our CultureAt Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there.We are looking for team members who are highly data-oriented, tech-savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared.We value people who are thoughtful, adaptable, and detail-oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home.The RoleThe Tenant Coordination Specialist plays a key role in supporting households through the housing process, from voucher acquisition to lease-up. Reporting to the Tenant Coordination Supervisor, the Specialist serves as the primary point of contact for participants, working closely with government agencies, nonprofits, brokers, landlords, and the internal team.This role requires deep expertise in NYC housing subsidies and processes, and a commitment to participant advocacy at every stage. The ideal candidate is a bilingual communicator (Spanish and English required) who thrives in a fast-moving environment, can navigate complex cross-agency relationships, and brings a trauma-informed, solutions-oriented approach to their work.Key ResponsibilitiesParticipant & Landlord SupportAssist participants and property providers with navigating the housing process, including vouchers, payments, and other housing needsServe as the primary liaison between participants and property owners throughout the housing search and lease-upFacilitate communication between participants and property providers to ensure a smooth apartment application processRespond to housing and participant emergencies, both during and after regular business hoursViewing & Lease CoordinationCoordinate unit viewings, participant applications, and lease paperworkConsistently communicate with the TC team and supervisor regarding viewing logistics, outcomes, and challenges· Collaborate with the Housing Acquisitions and Operations teams to support housing placementsTeam Collaboration & Other DutiesPartner with internal teams to support participant move-ins and ongoing housing stabilityMaintain accurate and timely case notes and documentation in organizational systemsOther duties as assigned by supervisorQualificationsBachelor's degree in a relevant field, or at least 2 years of experience in housing or human servicesBilingual in Spanish and English requiredFamiliarity with NYC's housing market and voucher systemsStrong interpersonal skills, with a passion for working with diverse communitiesExcellent negotiation and organizational skillsWillingness to travel frequently within the five boroughs, with reasonable accommodation if necessaryProficiency in Microsoft Word, Excel, and PowerPointRequired Skills & AttributesExcellent verbal and written communication skills, with the ability to relay information and complete tasks in real timeComfort navigating cross-agency and cross-sector relationships (government, nonprofits, brokers, landlords)Ability to de-escalate and support participants through stressful housing situationsStrong attention to detail and follow-through in a high-volume, fast-paced environmentAdaptable and comfortable with change, including shifting priorities, evolving processes, and a growing organizationCommitment to housing stability and equitable outcomes for all participantsCompensation & BenefitsCompetitive salary: $65,000 – $70,000/ year, commensurate on experienceHybrid work environment (2–5 days in office/field per week)This role requires flexibility to work evenings and weekends as needed.Comprehensive benefits package, including:Health, dental, and vision insurance401(k) with 4% employer matchGenerous paid time offSummer Fridays in AugustProfessional development opportunitiesCurrent wellness perks, including weekly yoga classes and ClassPassJoin Our TeamJoin a mission-driven team moving at startup speed to create real change in New York City. If you're excited by building something new, using technology for social good, and contributing ideas that shape how we work, we'd love to meet you. Apply now to join Anthos|Home and help create a new way home.How to ApplyPlease send your resume and cover letter through our careers site.Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.