Manager, Business Systems

Job TypeFull-timeDescriptionLead the Way to Intelligent Banking with Us!You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day.Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.Why This Role MattersEvery role at Kinective exists to move the needle for our clients, partners, and the financial institutions we serve. As the Manager, Business Systems, you will own the day-to-day operations, roadmap, and continuous improvement of our core enterprise platforms — including Salesforce, Sage Intacct, HubSpot, Certinia, and Vitally.This role is a critical liaison between business stakeholders (Sales, Marketing, Customer Support, Finance, and Operations) and a technical delivery team. You’ll lead Agile processes, manage team and contractor capacity, drive change management, and champion the adoption of AI and automation to unlock new levels of operational efficiency.RequirementsWhat you’ll ownBusiness Systems Ownership & Stakeholder PartnershipServe as the primary point of contact between business stakeholders (Sales, Customer Support, Finance, Operations) and the Business Systems functionSurface roadmap priorities, risks, and escalations with clarity and urgencyBuild trust through clear communication, expectation-setting, and consistent follow-throughRoadmap, Intake & PrioritizationOwn the end-to-end roadmap, intake process, and prioritization across:Salesforce (Sales Cloud, CPQ, Experience Cloud), Sage Intacct, HubSpot, Certinia, and Vitally, etc.Balance competing priorities by aligning work to business outcomes, delivery capacity, and platform dependenciesBusiness Analysis & Delivery ReadinessLead business analyst functions: requirements gathering, stakeholder interviews, process documentation, and user story authoringTranslate complex needs into clear, actionable user stories and implementation-ready specificationsAgile Execution, Capacity & Performance ManagementRun Agile ceremonies: intake screening, sprint planning, backlog grooming, and retrospectivesAssign and track work across team members and contractorsOwn the ticket queue, SLA performance, and sprint velocity metricsChange Management, Release Communications & AdoptionDesign and govern change management and release communications (business-facing and technical) to ensure smooth rollouts with minimal disruptionSupport adoption through enablement, documentation, and feedback loops that drive continuous improvementVendors, Licensing, and Continuous InnovationManage vendor relationships and software licensing for business systems toolsDrive innovation through adoption of AI, automation, and emerging platform capabilitiesHow We’ll Measure SuccessA clear, prioritized, and healthy roadmap that reflects stakeholder needs and delivery capacityPredictable delivery through effective intake, well-run sprints, and reliable execution against commitmentsStrong operational performance: ticket queue ownership, SLA adherence, and visible throughput/velocitySmooth releases with strong communications and minimal business disruptionPractical improvements delivered through automation, AI, and ongoing process refinementSuccess here isn’t about checking boxes – it’s about propelling Kinective’s mission to lead the way to intelligent banking. You must bring excellence to your craft, balance resourcefulness with respect, share and celebrate unique expertise and diverse perspectives, and continuously raise the bar as we innovate and grow.Necessary Qualifications & CompetenciesBachelor’s degree in Information Systems, Business, Computer Science, or a related field5+ years of experience in a business analyst, systems manager, or platform ownership roleHands-on experience with Salesforce (Sales Cloud, CPQ); Salesforce Administrator certification strongly preferredExperience with ERP platforms — Sage Intacct or comparable (e.g., NetSuite, SAP)Strong command of Agile/Scrum; experience running ceremonies and managing sprint teamsProficiency with JIRA (or comparable ticketing/backlog management tool)Working knowledge of integration architecture concepts (API, middleware, iPaaS), especially Salesforce-to-ERP integrationsExperience with reporting and analytics; ability to build and interpret dashboards across business systemsNice To HavesCertinia (PSA / Professional Services Automation)HubSpot (or comparable marketing automation platform)QuotaPath (or similar sales compensation tooling)ITIL Foundation certification or practical ITSM process experiencePay, Benefits & Total Rewards$125,000 – $140,000The salary range listed reflects the minimum and maximum for this role. Individual compensation is based on experience, qualifications, job-related skills, location, and internal equity, and most offers are not made at the top of the range.BenefitsBase pay is one part of Kinective’s Total Rewards package. Depending on the role, employees may also be eligible for bonuses, commissions, or equity. All employees have access to a competitive benefits package designed to support health, well-being, and financial security, including:Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)Flexible PTO, 11 company holidays, and generous parental and caregiver leaveAn immediately vested 401(k) with company contributionsWellness resources and professional development opportunitiesIf you’ve made it this far, we’d love to hear from you. Click Apply to start the conversation, even if you’re not sure you check every box. Learn more about Kinective at www.kinective.io.Please note that this role does not currently offer sponsorship opportunities.