Network Engineer II

This position is responsible for supporting and designing the telecommunications infrastructure and its associated software, including PBX’s, call management systems, voice mail, interactive voice response, and video conferencing systems. Strategy & Planning Create and maintain documentation as it relates to network configuration, network mapping, processes and service records. Develop and implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery. Remain current on new products, services, protocols, and standards in support of network and telecommunication systems. Conduct testing and development of disaster recovery plans to detect faults, minimize malfunctions, and back up systems. Manage and administrate the entire telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems. Acquisition & Deployment Design and deploy company LANs, WANs and wireless networks, including routers, hubs, switches and other hardware. Conduct research on network and telecommunication products, services, protocols, and standards to remain abreast of developments in the networking and telecommunication industry. Oversee new and existing equipment, hardware and software upgrades. Interact and negotiate with vendors, outsources, and contractors to secure network products and services. Participate in long-term strategies and capacity planning for meeting future telecommunication and network needs. Operational Management Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes. Monitor network/telecommunication performance and troubleshoot problem areas as needed. Oversee installation, configuration, maintenance, and troubleshooting of all network and telecommunications hardware and software. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Monitor and test network/telecommunication performance and provide network performance statistics and reports. Participate in managing all network security solutions. Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems. Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems. Generate telecommunications and network usage and traffic reports. Configure, test, maintain, monitor, and troubleshoot all network and telephony voice/data software products. Perform analysis, diagnosis, and resolution of telecommunication/network problems for end users; recommend and implement corrective solutions. Perform security audits, and system backup and recovery. Manage and resolve escalated service desk tickets, including assigned moves, adds or changes for both network and telecommunications. Develop training material as applicable. Maintain all network and telecommunication hardware and wiring including phones, voicemail and fax lines. We value our employees by providing: Competitive compensation based on skills Industry leading health, dental, and vision plans Generous 401 (K) savings and profit sharing On-site UW Health clinic, fitness center, and walking paths Education assistance and internal training programs Electric vehicle charging Maternity & paternity leave Interested in learning more on our robust benefits package we offer? Click here! This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws. Experience Preferred Cisco CCNA certification Knowledge of applicable data privacy practices and laws. Good understanding of the organization’s goals and objectives Competence with testing tools and procedures for voice and data circuits Excellent hardware troubleshooting experience Working technical knowledge of current network hardware, protocols, and Internet standards Excellent knowledge of telephony systems Strong, hands-on technical knowledge of network and PC operating systems Proven experience with network capacity planning, network security principles, and general network management best practices Proven experience and success with LAN, WAN, WLAN, design and implementation Education Required Bachelors or better in Information Technology or related field Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.