IT Field Support Engineer

IT Field Support Engineer (MSP/MSSP)Join Optara – Your Journey, ReimaginedAt Optara, we help organizations move beyond reactive IT and into strategic growth. Through our proven Omega → Alpha Model, we start with our clients' desired outcomes and build technology solutions that drive stability, scalability, security, and business success.Organizations partner with Optara when they've outgrown patchwork IT solutions or need clarity in a rapidly changing technology landscape. They stay because of the results—and because we serve as a trusted long-term strategic ally.What sets us apart:Strategic-first approach focused on business outcomesEnterprise-grade IT and cybersecurity solutions for mid-market organizationsCompliance and governance built into every engagementEnd-to-end partnership from assessment through optimizationCollaborative, growth-oriented culture that invests in its peopleIf you're passionate about technology, problem-solving, and delivering exceptional client experiences, we'd love to hear from you.Position OverviewOptara is seeking an experienced Field Support Engineer to provide hands-on technical support, systems administration, infrastructure management, and cybersecurity services for our clients.This role is ideal for someone who thrives in a fast-paced MSP/MSSP environment and enjoys working directly with clients to solve complex technical challenges. You will support and maintain a wide range of technologies, including servers, networks, virtualization platforms, cybersecurity solutions, cloud services, and end-user devices.What You'll DoInstall, configure, maintain, and support client IT infrastructure and networksTroubleshoot and resolve hardware, software, networking, and security issuesSupport Windows Server environments, virtualization platforms (VMware and Hyper-V), and cloud technologiesDeploy and maintain firewalls, switches, wireless networks, backup solutions, and cybersecurity toolsPerform onsite and remote technical support for end users and client environmentsMonitor system performance and recommend infrastructure improvementsDocument systems, procedures, and technical changes within company platformsAssist with project implementation, migrations, upgrades, and technology deploymentsMaintain accurate asset inventories, licensing records, and client documentationCollaborate with internal teams to ensure timely resolution of support requests and project deliverablesIdentify opportunities for technology improvements and communicate findings to internal stakeholdersFollow established service delivery processes and maintain accurate ticket documentation and time trackingTechnical Qualifications, Required ExperienceExperience supporting IT environments within an MSP, MSSP, or managed services environment preferredStrong knowledge of:Microsoft Windows ServerActive DirectoryMicrosoft 365VMware and/or Hyper-VNetworking fundamentals (TCP/IP, DNS, DHCP, VLANs)Firewalls, switches, and wireless technologiesBackup and disaster recovery solutionsCybersecurity best practices, CMMCExperience supporting:Cisco, Dell, HP, and Apple devicesDesktops, laptops, tablets, and printersServers and network infrastructureAbility to diagnose and resolve complex technical issues independentlyPreferred QualificationsIndustry certifications such as:CompTIA Network+CompTIA Security+Microsoft CertificationsVMware CertificationsCisco CertificationsExperience with ConnectWise, IT Glue, and SharePointExperience working within service-level agreements (SLAs)What We're Looking ForExcellent communication and customer service skillsStrong troubleshooting and analytical abilitiesSelf-motivated with the ability to work independently and as part of a teamHighly organized and detail-orientedProfessional demeanor when interacting with clients and executivesAbility to manage multiple priorities in a fast-paced environmentStrong work ethic, accountability, and commitment to continuous learningPhysical & Travel RequirementsAbility to lift up to 50 pounds when necessaryAbility to sit, stand, walk, bend, kneel, and work at computer stations for extended periodsValid driver's license and reliable transportationAbility to travel to client locations as required (states across the US)BenefitsCompetitive salary based on experience and qualifications401(k) retirement planMedical, Dental, and Vision insurancePerformance-based incentivesPaid training, certifications, and vendor-sponsored educationCareer advancement opportunitiesCollaborative and supportive team cultureOpportunity to work with diverse technologies and client environmentsReady to Grow with Optara?If you're looking for a career where your technical expertise makes a direct impact and where professional growth is actively encouraged, we'd love to hear from you.Apply today and become part of a team that's redefining how organizations leverage technology for growth, security, and success.