Supervisor, Customer Service

SupervisorHave you been told you're a "people person?" Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team.ResponsibilitiesCustomer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.What Our Customer Service Supervisors Enjoy MostLeading a team of representatives using encouragement and accountability to create a cohesive work unitCultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employeesMentoring and coaching individuals to ensure performance standards are met and customer experience is enhancedUsing leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experienceWe're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!QualificationsWhat You'll Bring To SpectrumRequired QualificationsEducation : High school diploma with some college course work in business or related field; equivalent experienceExperience : 5-7 years of customer service/call center experienceTechnical Skills : Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)Skills : Effective communication, supervision, organization, time managementAbilities : Leadership, equitable, multitasking, adaptable, dependable, good visionKnowledge of : Functions and tasks in customer relations, applicable products and services, general accounting and billing proceduresPreferred QualificationsAdditional Experience : 3+ years of supervisory or leadership experience