Band 3 Ward Administrator

Job OverviewAn exciting opportunity has arisen for a dynamic and proactive Ward Administrator to join our ward clerk team that work across Acute, General and Geriatric Medicine.The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carers.If you have a good eye for detail, are an adaptable team player and a flexible, proactive administrator who wants to make a difference for our patients then we look forward to hearing from you.This will be a 6 month fixed-term contract initially, with the possibility of extension.Main duties of the jobTo provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate.Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, filing patient records, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities. Ordering stationary and ward furniture/equipment as required.Working for our organisationThe Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across four main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow link https://www.royalfreelondonjobs.co.ukDetailed Job Description And Main ResponsibilitiesPlease see attached Job Description for more information about this role and working at Royal Free London NHS foundation TrustPerson specificationRoyal Free World Class ValuesEssential CriteriaDemonstrate ability to meet the Trust ValuesEssential CriteriaEducational and Professional QualificationsNVQ Level 3 or equivalent relavant experienceExperienceEssential criteriaExperience of working in a public/customer service/patient facing roleDesirable criteriaExperience of working with Cerner or similar electronic Patient Administration SystemsPrevious work experience in a healthcare settingSkills And AptitudesEssential criteriaClear and concise verbal and written communication skillsAbility to use initiative and problem solve, in a busy clinical environmentGood level of computer literacy skills including typing, data entry and Microsoft Word, Excel, and databasesFlexible and adaptable to the changing needs of the serviceAbility to work within a multidisciplinary teamTime Management and organisational skillsPersonal Qualities and AttributesEssential CriteriaSympathetic attitude to patients and relatives who may be extremely distressed or anxiousExcellent interpersonal skills with the ability to relate to people at all levelsThe ability to manage conflict and identify where escalation to senior staff is necessary