Test Technician II

Job SummaryThe Test Technician II will provide direct support to Doble Customers and clients worldwide perform testing, trouble shooting, calibration and repair in house on a variety of Doble test equipment. Must be a highly organized, self-directed individual with electronic technician skills and experience. The Test Technician II will interact with all levels of management, Doble customers/clients and employees throughout the organization, both domestic and international, necessitating strong communication, technical and customer service skills.This role will be based in our Marlborough, MA office reporting to the Customer Service Manager.Essential Job FunctionsTest/calibrate new production Doble test equipmentCalibrate, upgrade, test and repair both customer-owned and Doble-leased test equipmentRecord all test data and failure information in the production data baseAssist customers/client with technical telephone support including remote troubleshoot of systems in the fieldProvide full in-house repair, test, hardware and software upgrades, and calibration services on Doble test equipmentFulfill customer sales orders as requiredMake recommendations to improve quality or production test methods and processesUse analog & digital troubleshooting techniques and equipment to troubleshoot to board or sub-assembly levelRelated duties as assigned by the Customer Service SupervisorAs a Customer Service Technician II at Doble you will be providing a technical service to our valued customers. You will be required to make technical and quality related decisions on a daily basis. Further, you will communicate regularly with our customers/client and be the face of Doble for these important interactions.QualificationsEDUCATION:High School Degree or Electronic Technician CertificateREQUIRED EXPERIENCE:Experience with electronic test equipment, oscilloscope, DVM, frequency counters, etc.High degree of accuracy and attention to detailAbility to proactively communicate status & issues to internal and external customersAbility to meet critical deadlines while managing multiple prioritiesMust thrive in a deadline-driven, fast-paced team environmentExcellent written and oral communications skillsMinimum of 3 years’ experience as a Customer Service Technician I or equivalentProven system test level, trouble shooting and repair of power industry test equipmentOTHER HELPFUL EDUCATION OR EXPERIENCE (NOT REQUIRED):Familiar with Microsoft Office suite, specifically Word, Excel and OutlookAbility to express ideas clearly in both written and oral communicationsExperience with test, upgrades, trouble shooting and repair of a variety of Doble test equipment a plusExperience with nuclear industry calibration requirements for test equipmentExperience with power industry high voltage test equipment a plusPHYSICAL REQUIREMENTS:While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.Hourly Pay Range Minimum $26.89 - Midpoint $33.62Equal Opportunity Employer/Protected Veterans/Individuals With DisabilitiesWe are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.