Territory Manager (New Orleans)

What We ExpectThe first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking a Territory Manager located in New Orleans, LA. Territory Manager is responsible for account management, maintenance supervision, and program administration for elevator units the in New Orleans market. This position will be the central customer point of contact as well as the day-to-day manager of field associates that are assigned to service equipment in the area.ESSENTIAL JOB FUNCTIONS:Manage account management and service operations for the designated customers and P&LBuild and maintain customer relationships, achieve or exceed service KPIs and objectives, and serve as technical consultant to customers in the assigned territoryLead the performance of field operations for all service/maintenance projects ensuring all monthly reliability and availability metrics are metPerform field safety audits, jobsite inspections, and develop site safety/logistics plansManage successful transition of new installations to service/maintenance contractsMonitor and manage spare parts inventory and forward planning of frequent wear parts to deliver high uptimeCoordinate with other functional areas in the New Orleans office to meet customer requirementsCommercially defend the own portfolio assigned and avoid in conjunction with the Service Operations department and Branch Manager.Prepare, submit, and negotiate repair proposals.Constantly focus on department KPI’s, assuring that they are in line with the company’s policy.Regularly visit after-sales clients, keeping a close commercial relationship with them.Collaborate and coordinate with the technical department: provide the necessary information for allocating material orders to suppliers.Collaborate and coordinate with the AR Department, support in case needed and (only in a first step) invoicing and money collection activities.Comply with TKE’s internal Health & Safety norms and when visiting worksites and in all other work activities.Comply with Anti-Trust and Compliance directives of TKE AG.Who we are looking forEDUCATION & EXPERIENCE:3+ years field management experience or outside sales experience within the elevator industry preferredAvailability to manage and supervisor field crews that conduct daily maintenance along with overnight and weekends coverageDevelop and maintain strong customer relationshipsAbility to work in a highly team-oriented and dynamic environmentDemonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customersNeed to be self-motivated and able to manage many simultaneous projects and responsibilitiesDetail oriented with demonstrated ability to deliver upon specific KPIs and service level agreementsStrong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skillsWhat we offerProvided they meet all eligibility requirement under the applicable plan documents, employees will be offeredMedical, dental, and vision coverageFlexible spending accounts (FSA)Health savings account (HSA)Supplemental medical plansCompany-paid short- and long-term disability insuranceCompany-paid basic life insurance and AD&DOptional life and AD&D coverageOptional spouse and dependent life insuranceIdentity theft monitoringPet insuranceCompany-paid Employee Assistance Program (EAP)Tuition reimbursement401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.Additional benefits include:15 days of vacation per year11 paid holidays each calendar year (10 fixed, 1 floating)Paid sick leave, per company policyUp to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.Who we are ContactTo apply to a position, please click on the Apply Now button.For any additional questions or job specific requests, please use the contactbelow and include the Job Requisition Number as a reference.Elevatorjobs.AMS@tkelevator.com