QRV Team Lead

SUMMARY: The Assistant Fleet/Quick Response Vehicle (QRV) Team Lead assists the Fleet Supervisor with daily tasks needed to ensure the needs of the department are met under current policies and procedures. ESSENTIAL FUNCTIONS Assist drivers with trip assignments, recovery trips, directions, member contact information, concerns, and any issues related to transporting members. Serve as a secondary point of contact (POC) related to QRV trips for all departments. Work with Fleet Supervisor to ensure all maintenance and repairs of vehicles are completed. Ensure vehicles are equipped with all necessary safety equipment and supplies. Monitor driver and trip status through the use of communication with driver and members, GPS tracking software, periodic ride-along evaluations, etc. as needed to ensure safe and timely transportation. Investigate and prepare reports on all accidents/incidents per process and requested timeframe with supervisor oversight. Recommend process improvements. Promote a culture of safety. Assist with regular driver safety meetings. Other duties as assigned. REQUIRED QUALIFICATIONS EMS or NEMT experience preferred. Clean pre-employment screenings: driving record (MVR), background check, and drug screen. Ability to observe and understand business processes ensuring processes are documented accurately Able to handle highly confidential and sensitive information Must adhere to HIPAA standards Must be able to provide positive reinforcement to the team and positively encourage the team in all aspects Ability to work extended hours when the workload necessitates. It could include weekends, evenings, and holidays. Professional appearance Positive attitude Ability to handle fast-paced and high-stress situations Basic reading, writing, and arithmetic skills Strong organizational skills, including time management and follow-up Excellent interpersonal, communication, and leadership skills Ability to sit or stand for long periods Other physical activities required to complete assigned duties PREFERRED QUALIFICATIONS High school diploma or equivalent Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint) 2 or more years of Transportation / Dispatch management experience Experience with GPS tracking system Experience in EMS management i.e. dispatching, routing, fleet management