Genesys CX Cloud Architect

**Candidate must be able to work W2 for any employer** **Looking for an architect with experience on Genesys CLOUD CX, who has led the design of overall architecture for the contact center tech ecosystem, and then delivered the architecture they designed. ** Top Skills Cloud CX Engage The Genesys CX Architect will be responsible for designing, implementing, and optimizing customer experience solutions using the Genesys platform. This role involves collaborating with cross-functional teams to understand business requirements, creating technical solutions, and ensuring the successful deployment and integration of the Genesys CX system. The ideal candidate will have a deep understanding of contact center technologies, exceptional problem-solving skills, and a strong background in architecting customer experience solutions. The successful candidate for an architect role will have been involved in the design and deployment of the overall API strategy, integrations to CRM for agent desktop, integrations to ERP, billing, electronic medical records systems (think Epic, Cerner), Conversational AI platforms like AWS Lex, Google CCAI, Kore.ai, Cognigy, etc., in enterprise-scale (10k+ agents, multiple countries, multiple channels (voice, chat, SMS, email)) deployments that involve complex voice and data communications needs often with the client’s session border controllers (SBC) , security, colocation sites and so on. Job Type: Contract Pay: Up to $85.00 per hour Benefits: 401(k) Dental insurance Health insurance Experience: Genesys Cloud CX: 6 years (Preferred) PureEngage: 5 years (Preferred) Work Location: Remote