Help Desk Technician

Position Title: Help Desk TechnicianDepartment: Technology and InnovationReports to: Help Desk ManagerLocation: Topeka, KS – onsiteOverviewWe are searching for a motivated self-starter to join our Help Desk Team. As a Help Desk Technician, you will provide technical assistance and resolutions to issues related to computer hardware, software, and general office equipment. If you enjoy helping people and learning about new technologies, this could be the perfect fit for you.What You’ll DoHandle and resolve help desk tickets submitted by staffSupport corporate users in person, remotely, and via telephoneAssists in the installation of computer hardware and softwareAssist in maintaining and updating hardware inventoryEffectively communicate with technical and non-technical staff on a regular basisWork some nights and weekends as well as be on-call when necessaryExperience You’ll BringStrong customer service and interpersonal skillsSolid understanding of Windows products; Windows Client OS’s, Microsoft Office Suite, and Office 365 productsAptitude for technology, embrace change, and willingness to learnStrong organizational skills: capacity to manage a heavy workload while navigating a variety of competing, ever-changing prioritiesExceptional problem-solving skills with a high attention to detailBonus PointsMicrosoft and CompTIA certificationsUnderstanding of DHCP, DNS, IP, network traffic routing, WAN, LAN, VLAN, and internet connectivityWhat You’ll GetAmazing benefits, including medical, dental, vision, and 401k (with matching options)Generous PTO package from your start dateAccess to an on-site café, gym, and primary careContinuous personal and professional development opportunitiesRecognition for hard work & exemplary performanceEmployee-sponsored events…and more!Who We AreAdvisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors’ businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here – as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.