Processing Specialist
Order Processing Specialist (Ocr To Erp Systems)Location: Cary, NC (4 days onsite - 1 remote) Start Date: ASAP Job Type: Contract (12 months - possible extension or conversion) Pay Rate: $35-37/hrJob Responsibilities:Process customer orders captured through OCR (Optical Character Recognition) systems into the ERP system with a high degree of accuracyReview, validate, and correct OCR-extracted order data, identifying discrepancies, missing fields, or formatting issuesTroubleshoot order processing errors including system mismatches, failed integrations, and data inconsistenciesMonitor order queues and ensure timely processing of high-volume transactional workloadsPerform routine audits to ensure accuracy, completeness, and integrity of order and customer data across systemsCollaborate closely with Customer Service, Operations, IT, and Master Data teams to resolve order-related issuesMaintain and update basic customer and order master data as neededEscalate complex system or data issues to appropriate technical or functional teamsDocument recurring issues and support continuous process improvement initiativesSupport adherence to defined SLAs and operational processing standardsRequired Qualifications:High school diploma or equivalent required (Associate or Bachelor's degree preferred)2+ years of experience in order processing, data entry, customer service operations, or similar roleExperience working with ERP systems such as SAP, Oracle, or Microsoft DynamicsBasic understanding of Master Data Management (MDM) principlesExperience working in a high-volume, deadline-driven environmentStrong proficiency in Microsoft Office Suite (Excel, Outlook, Teams)Key Skills & Competencies:Strong attention to detail with high focus on accuracy and data integrityAbility to manage repetitive, high-volume transactional work with consistencyStrong troubleshooting and problem-solving skillsEffective communication skills with cross-functional teams, especially Customer ServiceAbility to prioritize tasks and manage time effectively in a fast-paced environmentBasic analytical skills to identify trends, errors, and recurring issuesStrong organizational skills and ability to follow structured processesPreferred Attributes:Experience in shared services, order management, or supply chain environmentsExposure to OCR tools and automated order processing workflowsExperience with data validation, cleansing, or light governance processesComfortable working in structured, process-driven environments with tight SLAsContinuous improvement mindset with willingness to identify process gaps