Moving Operations Specialist (US, Virtual)

Moving Operations Specialist (US, Virtual)The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction.Essential Functions and Responsibilities% of time(must total to 100%)Description of Duty100%Customer Service (both internal and external)Perform system audits to ensure agent network complianceManage cost controls and approvals of exceptions and 3rd party costs.Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocationWork with other members of the team to ensure the best experience for our customers.Works with IT on system enhancementsDocument all interaction with agents and ReloQualifications and preferred skillsEducation/Certification RequirementsAssociate's degree or business diploma required (or equivalent experience)Qualifications and Experience RequirementsAbility to multitask in a fast-paced environmentAnalytical and problem-solving skillsDomestic House Hold Goods background preferredSelf-motivatedAt Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:Position Title: Moving Operations SpecialistSalary range : $40,000-$50,000Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employeesSalary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.J-18808-Ljbffr