Customer Support Specialist 1

DescriptionPosition at Span Alaska TransportationAbout UsSpan Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.Learn more at spanalaska.com.About The RoleThe Customer Support Specialist plays a key role in keeping shipments moving and customers informed. The position is a friendly, knowledgeable point of contact for freight billing, tracking, and documentation—combining organization and attention to detail with excellent customer service. They support daily operations by accurately handling freight documentation and assisting customers by phone and email.This position is an individual contributor role and does not include supervisory responsibilities.What You’ll DoPreparing and processing freight billing with a high level of accuracy, including receiving and entering dataHandling all paperwork related to invoices, delivery receipts, manifests, bills of lading, damages, shortages, and refusals; including Hazardous Materials documentation at Alaska terminalsEnsuring all paperwork and documentation is complete, accurate and properly retainedAssisting customers professionally by phone and email with freight tracking and status updates, which may include:Researching and tracing shipmentsMarking or correcting billsAnswering general and shipment-specific questionsObtaining corrections or re-rates as neededProviding reports and status updates to customers or internal teams when appropriateSorting and distributing paperwork throughout the officePerforming general clerical support such as copying, faxing, scanning, filing, and answering inbound callsAssisting coworkers and other departments as requestedFollowing all safety procedures consistentlyTaking on additional duties as needed to support the teamYou Have These SkillsStrong ability to read, write, speak, and actively listen in EnglishSound judgment and decision-making skillsComfort using computers and multi-line phone systemsGeneral office and clerical skillsStrong prioritization, organization, and time-management abilitiesExcellent attention to detailSocial perceptiveness and a professional, customer-focused communication styleAnd These QualificationsHigh school diploma or equivalent (or a combination of education and experience that provides the required skills)1–2 years of general office experienceAbility and willingness to obtain Hazardous Materials Certification within one year of hireExtra Credit If You HavePrevious experience in transportation, logistics, or freight operations, preferredPhysical & Work RequirementsAbility to sit at a desk and work at a computer for extended periodsAbility to independently move items weighing up to 20 poundsAbility to perform repetitive motionsAbility to use proper lifting techniques when requiredThe hourly range is posted for this position in Washington. The hourly rate will depend upon qualifications and other operational considerations.Span Alaska Transportation offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, short-term, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Span offers contribution opportunities to your 401K or Roth accounts with employer matching along with 8 paid holidays a year and tiered paid time off benefits.At Span Alaska, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.#SATMatson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.