IT Support Engineer

We are seeking a Senior IT Support Engineer to provide white-glove IT support for C-suite executives, senior leadership, and executive assistants. This role requires exceptional customer service, executive presence, strong Apple/macOS expertise, conference room technology support, and enterprise Microsoft technologies. The ideal candidate will proactively resolve technical issues while ensuring minimal disruption to executive productivity.Required Skills5+ years of IT/Desktop Support experience2+ years supporting C-Level/VIP ExecutivesWindows Desktop SupportMicrosoft 365 (Teams, Outlook, OneDrive, SharePoint)Apple MDMConference Room & Boardroom AV SupportMobile Device Management (iOS & Android)VPN & Network TroubleshootingServiceNow or similar ITSM toolAsset & Inventory ManagementExecutive-level communication skillsPreferred SkillsMicrosoft Exchange AdministrationPowerShell ScriptingWindows Update for BusinessResponsibilitiesDeliver white-glove IT support to C-suite executives and executive assistants.Configure and troubleshoot Microsoft 365, Intune, Azure AD, and Active Directory.Manage executive conference rooms, Teams Rooms, Zoom Rooms, Cisco Webex, and AV technologies.Perform hardware/software installations, upgrades, and device deployments.Manage executive asset lifecycle, inventory, and refresh programs.Troubleshoot VPN, networking, printers, and remote access issues.Coordinate with L2/L3 support teams and vendors for issue resolution.Support executive meetings and provide onsite technical assistance.Participate in occasional travel and on-call support.J-18808-Ljbffr