Intune + MECM Customer Engineer
OverviewWe have immediate opportunities for Intune + MECM Expert) to join our team working as Customer Engineers (CE's) to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on‐premises and cloud‐based devices.CE's time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually Fortune 1000 companies. CE's support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MECM initiatives.What You Will DoAs an MECM/Intune SME, you will be responsible for providing support as well as end‐to‐end guidance and troubleshooting of MECM/IntuneWindows 10/11 imaging, Windows updates for business, co‐management, Desired Configuration Management, reporting, Autopilot, compliance/Configuration policies application creation via MECM/Intune and best practice around both MECM and Intune.Core skills MECM/Intune include:Provide Tier 3 support to customers for technical requests related to SCCM and Intune environmentsProactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy complianceInvestigate and resolve requests related to:SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installationIntune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co‐management setupSupport mobile device management (MDM) requests, including:Enrollment and management of iOS, Android, and Windows 10/11 devicesMobile app deployment via Intune (store apps, LOB apps, and web links)Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently.Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and contextDocument support requests, investigation steps, resolutions, and known best practices.Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is requiredStandard Product Workshops - TrainingIn‐Depth Product Reviews - White Board (Chalk Talk) SessionsHealth Checks / AssessmentsPost Operational Review of Product ImplementationsProduct Upgrade / Migration AssessmentsSystems Performance ReviewsAct as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of managementWho You Are15 years of IT experience required10+ years of experience in SCCM and Intune requiredWhat We OfferHealthcare — Comprehensive coverage for you and your familyEmployee Assistance Program – Get support when you or your family need it with counseling and coaching401 K with company matchPaid time offPaid parental leaveVolunteer Day OffLife insurance – Protect your loved ones and their futureBusiness travel accident insurancePosted Salary RangeUSD $95,000.00 – USD $110,000.00 /Yr.#J-18808-Ljbffr