Technical Support Analyst - Night Shift

Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!Kenworth Truck Company Kenworth Truck Company is the manufacturer of The World's Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company's dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency's Clean Air Excellence award in recognition of its environmentally friendly products.Requisition Summary:The Technical Support Analyst supports night shift production operations by ensuring the reliability, security, and performance of IT systems across the plant environment. This role provides hands-on technical support during off-hours manufacturing operations, partners closely with operations and vendors, and ensures effective shift handoffs to maintain manufacturing uptime and user productivity.Job Functions / Responsibilities* Provide on-site technical support for night shift production operations and limited office users.* Respond to, troubleshoot, and resolve incidents and service requests using the enterprise ticketing system.* Support plant-critical applications, workstations, printers, scanners, and mobile devices.* Perform installation, configuration, imaging, deployment, and lifecycle management of PCs and related hardware.* Support Windows 11 environments and Active Directory user and device administration.* Assist with basic server administration tasks under guidance (Windows Server, file shares, permissions).* Maintain patching and endpoint compliance in alignment with corporate security standards.* Partner with production, engineering, and manufacturing teams to support plant systems and shop-floor technology during night operations.* Coordinate with vendors and internal IT teams to resolve production-impacting issues occurring after normal business hours.* Support hardware and software used in manufacturing, quality, and logistics environments.* Security, Documentation & Process Improvement* Follow cybersecurity, access control, and change management policies.* Maintain accurate technical documentation, asset records, and procedures.* Participate in IT audits, system reviews, and continuous improvement initiatives.* Assist with projects such as system upgrades, application rollouts, and hardware refresh cycles, including overnight activities when required.* Work independently with minimal supervision during night shift hours.* Serve as the primary IT point of contact during assigned night shift hours.* Provide clear and thorough shift handoff documentation to day shift support teams.* Provide after-hours, weekend, or holiday support as required by production schedules.* Adhere to all PACCAR, Kenworth, and site-specific safety, security, and compliance requirements.* Demonstrate accountability for incident ownership through resolution and proper escalation.* Contribute to a culture of continuous improvement by identifying inefficiencies and recommending solutions.* Maintain professionalism and effective communication when interacting with all levels of the organization.* Perform other duties as assigned.Qualifications Required:* 1-3 years of relevant IT support or technical analyst experience.* Strong working knowledge of Windows operating systems, networking fundamentals, and enterprise environments.* Experience with Active Directory, DNS, DHCP, TCP/IP, and basic networking concepts.* Proven ability to troubleshoot hardware, software, peripheral, and printer issues.* Strong analytical, organizational, and problem-solving skills.* Ability to clearly communicate technical information verbally and in writing.* Customer-focused mindset with the ability to work effectively in a fast-paced production environment.* Ability to prioritize tasks with strong organizational skills.* Ability to diagnose and replace PC components.* Ability to lift up to 40 lbs.Must meet physical requirements of the position with or without accommodations.Preferred Qualifications:* Experience supporting manufacturing or plant-floor IT environments.* Knowledge of Windows Server administration and virtualization concepts.* Familiarity with endpoint management, patching tools, and backup solutions.* Exposure to networking equipment (e.g., Cisco switches, basic troubleshooting).* Experience with SQL Server, IIS, or production-critical applications.* Understanding of ITIL practices, incident/change management, or Six Sigma concepts.* Microsoft and/or CompTIA certifications.Education/Training: Previous experience building and deploying PCs and hardware required. Bachelor's degree in Information Technology or related field required; Microsoft and/or CompTIA Certifications preferred.PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability