Customer Success Manager (DC, Maryland, Virginia, North Carolina)
About KiddomKiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom's mission and vision.You willBuild, manage, and foster relationships with our Virginia customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platformServe as the primary contact for customers in Virginia, delivering a value-driven customer journey tailored to Virginia's state and local needsConduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administratorsPartner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goalsCollaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growthDrive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experienceParticipate in onsite visits to support district initiatives, professional learning, and customer's needsResponsibilities will evolve with your ability to contribute to the teamWhat we're looking forLocation in Virginia (preferably South Virginia)BA or BS degree or higherAt least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology companyExperience using and/or implementing High quality instruction materials (HQIM)Experience with set-up, configuration, or administration of a SAAS software productEducation field experience, and/or experience as a success manager in ed-techStrong empathy for educatorsPassion for improving education equitablyAbility to travel 30% of the roleBonusDeep familiarity with Virginia DOE standards, adoption cycles, and district procurementProven ability to manage complex, multi-stakeholder accounts across rural districtsStrong data fluency for driving adoption and renewalsSalary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.What we offerCompetitive salaryMeaningful equityHealth insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insuranceOne Medical membership (in participating locations)Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year10 paid sick days per year (pro rated depending on start date)Paid holidaysPaid bereavement leavePaid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by StateCommuter and FSA plansEqual Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.Bonus StructureAdditional $15K OTE - Prorated to start date#J-18808-Ljbffr