Facilities Manager

Position SummaryThe Facilities Manager is responsible for the day-to-day facility operations across all River Valley Church campus buildings. This role is the primary point of contact for facility needs and repairs — handling work directly when possible and identifying the right solution or resource when outside expertise is required. The Facilities Manager oversees and develops the organization’s repair and maintenance strategy, manages the facilities volunteer database and schedule, administers the work order system, ensures OSHA compliance across all campuses, manages the Facilities budget, supports campus staff through training and ongoing facilities guidance, and is the primary point of contact for facility related emergencies.Essential Duties And ResponsibilitiesThe Facilities Manager is required to perform a range of duties including, but not limited to:Day-to-Day Facility OperationsServe as the primary point of contact for all building-related repair, maintenance requests, and facility needs across all campuses.Assess incoming requests and determine appropriate resolution — completing work personally or coordinating the right contractor or resourceMaintain a working knowledge of building systems (HVAC, plumbing, electrical, mechanical) sufficient to triage issues effectivelyConduct regular inspections of all facilities to identify needed services, repairs, or safety concernsSupervise contracted landscaping and grounds maintenance, including snow removalRepair & Maintenance StrategyDevelop, manage, and continuously improve River Valley’s Repair and Maintenance strategy across all locationsBuild and maintain a preventative maintenance schedule for all campuses, ensuring systems are serviced proactively rather than reactivelyTrack completion and adjust schedules based on building age, usage, and seasonal needsIdentify recurring issues and recommend long-term solutions or capital improvementsPartner with with Infrastructure Project Manager on preventative and essential maintenance and repairs of:Building interiors and exteriorsBoilers, heating and ventilation systems (HVAC), pumps, weather strippingFinishing, ceilings, walls, flooring and roofingAppliances including stoves, refrigerators, washing machines and coffee brewersStructural, mechanical, plumbing and electrical systemsCollaborate with campus leadership in preparation of maintenance and improvement plans for individual campusesManage building and facilities-related special projects, as applicableIf needed, work closely with the Infrastructure Director on building-specific elements for new campuses, expansion projects, or large facility initiativesHelp establish and oversee project schedules related to facilities within larger projectsParticipate, as invited, in applicable planning meetingsOversee and manage assigned suppliers, contractors, and vendors to ensure quality and timely service deliveryVolunteer ManagementManage, and maintain a facilities volunteer database across all campusesWork with the Infrastructure Project Manager to maintain a volunteer engagement strategy thatsupports facility needs throughout the yearWork with Infrastructure Project Manager to manage volunteer schedules for ongoing and project- based facility workMatch volunteer skills and availability to appropriate tasksProvide clear instructions and oversight to volunteers during workRecognize and retain volunteers by fostering a positive and meaningful service experienceSupervise volunteers, as applicable, ensuring safety and task completionWork Order SystemServe as the primary administrator and point of accountability for the organization’s work order management systemEnsure all facility requests are properly entered, assigned, and tracked to completionMaintain system data integrity and train campus staff on proper submission processesGenerate regular reports on work order volume, completion rates, response times, and recurring issuesPresent data trends to Infrastructure Director to inform staffing, budgeting, and strategic decisionsRecommend system improvements or workflow changes based on data and field experienceEmergency ResponseAct as a primary point of contact for facility-related emergencies across all River Valley locationsRespond promptly to urgent building issues (e.g., water leaks, HVAC failures, power issues, etc.)Develop and maintain emergency response protocols for facility-related situationsCoordinate with contractors, campus leadership, and emergency services as neededCommunicate clearly and quickly with all stakeholders during and after an emergencyOSHA & Safety CompliancePromote and support a culture of workplace safety across all River Valley facilitiesWork with campus leadership to ensure OSHA compliance is maintained at all locationsAdvise campus staff, contractors, and volunteers on facilities best practices and safety protocolsMaintain awareness of applicable safety regulations, conducting regular safety reviewsWorks closely with the Infrastructure Director in all Risk Management matters (e.g. liability insurance, incident documentation)For any incidents involving a River Valley employee, collaborate with HR to ensure any injuries are properly reported to Workman’s Comp Insurance. Budget OversightManage the facilities budget for assigned campuses and contractors under their oversightTrack and manage day-to-day facility expenditures, adjusting where necessary to stay within budgetRecommend the purchase of goods, equipment, and suppliesMaintain inventories of custodial and facility-related supplies at assigned locationsProcess and/or approve facility-related invoicesWork with the Infrastructure Director to project future funding needs for individual campuses and department-wide expendituresTrack data using the computerized maintenance management system (CMMS) Campus Training & SupportDevelop and deliver facilities-related training for campus staff, including:How to use the work order system for submitting and tracking requestsBasic safety protocols and emergency proceduresFacilities best practices for event setups, tear-downs, and daily building useOnboarding training for new campus staff on facility expectations and resourcesServe as an ongoing resource and support contact for campus teams with facility questions or needsPartner with campus leadership to identify facility gaps and provide proactive guidanceDocument training materials and standard operating procedures to ensure consistency across all campusesQualificationsStrong work ethic and self-motivated; able to work independently and manage multiple prioritiesExcellent verbal and written communication skillsHigh problem-solving ability and sound judgment in the fieldStrong track record in customer-service-oriented interactionsCapacity to manage through tight timelines and competing deadlinesAbility to manage, retain, and communicate across multiple levels of informationComfortable working with volunteers of varying skill levels and abilitiesKnowledge of building mechanical systems, cleaning methods, materials, and equipmentAbility to operate mechanical cleaning equipmentProficient or able to become proficient in computerized work order and maintenance management systemsPhysical DemandsWork is performed approximately 90% inside the building and 10% outside the building. The position will require frequent lifting of up to 50 pounds with or without assistance. Exposures may include cleaning chemicals, water treatment chemicals, seasonal temperature extremes, and occasionally bodily fluids, infectious diseases, or hazardous waste or material. Must frequently perform the following motions: walking, bending, squatting, turning/twisting, kneeling, climbing, reaching out, reaching up, grasping, wrist turning, and finger manipulation.EducationA high school diploma is required. Any combination of education and training which demonstrates the ability to perform the duties and responsibilities as described, with an emphasis on continual learning.ExperienceSuccessful candidate should have at least 4+ years of related experience in facilities management, building maintenance, or a closely related field.