Eagle STAR/PACE– L2/L3 Production Support Analyst /Developer

Job Title Senior Eagle STAR & PACE Production Support Analyst (L2/L3) Overview / Summary Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development. Key Responsibilities Monitor, analyze, and resolve production incidents within SLA. Perform root cause analysis (RCA) for recurring and systemic issues. Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE. Support batch processing, job monitoring, and data validation. Handle escalations and coordinate with development and infrastructure teams. Support release deployments and post-implementation validation. Prepare documentation, runbooks, and knowledge articles. Participate in Eagle STAR/PACE development activities. Required Qualifications Technical Skills Strong hands-on experience with: Eagle STAR (Performance, Reporting) Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings) Oracle SQL / PL-SQL for data analysis and troubleshooting Experience with Eagle Data Model. Experience with job scheduling tools (Control-M / Autosys preferred). Understanding of SDLC, change management, and production release processes. Experience using ticketing tools such as ServiceNow or Jira. Functional / Domain Expertise Investment Management / Asset Management domain knowledge. Understanding of: Security reference data Pricing and corporate actions Portfolio positions and transactions Performance measurement concepts (TWR preferred) Experience 6+ years of overall IT experience. 4+ years of hands-on experience supporting Eagle STAR and Eagle PACE. Experience working in an L2/L3 production support environment. Soft Skills Strong analytical and problem-solving skills. Ability to work under tight reporting deadlines. Good communication skills with business users and project management teams. Ability to work in an onshore/offshore model. Nice to Have Experience with FactSet or other performance systems. Exposure to Eagle Accounting. Experience in performance attribution environments. Pay: $50.00 - $60.00 per hour Work Location: Remote