Sales Support Representative

Company Overview Key Code Media helps organizations create, collaborate, and communicate through professional AV, broadcast, and post-production technology. We design, integrate, and support systems for studios, classrooms, boardrooms, live production, and creative environments. Our team goes beyond the install—providing training, workflow optimization, and ongoing support that keeps clients productive long after deployment. Our commitment to excellence drives us to stay at the forefront of industry advancements. Summary The Sales Support Representative plays a key role in supporting the sales team by managing administrative tasks, coordinating customer communication, and ensuring the smooth execution of the sales process. This position helps drive revenue growth by enabling the Account Manager to focus on relationship-building and closing opportunities. Responsibilities Coordinate and deliver proposals under tight deadlines, managing writing, editing, pricing, and overall development. Identify bid opportunities and support submissions in collaboration with the bid management team. Assist Account Managers with the preparation and presentation of client proposals and quotes. Build and maintain customer relationships by supporting quotes, renewals, and time-sensitive communications. Collaborate with the Sales Support team to efficiently execute deliverables. Create and troubleshoot customer quotes, orders, and account issues. Provide sales reports, data insights, and support materials to the sales team. Communicate critical information clearly and promptly to customers, vendors, and internal stakeholders. Develop and format professional, client-ready proposals and documentation. Support targeted sales strategies in partnership with Account Managers. Stay current on product updates and ensure the sales team is informed. Monitor orders and customer requests to ensure timely service and accuracy. Verify order details with customers prior to submission to operations. Identify process improvements and recommend enhancements. Performs other duties as assigned. Qualifications High school diploma is required but an Associate or bachelor's degree in Business, Marketing or related field is preferred Proficient in computer software systems including Office 365, MS Excel, and MS Teams Working knowledge of customer relationship management software and data analysis. Experience in Acumatica or Connectwise would be a big plus! Excellent motivational skills and works will with a team but also able to work alone Strong communication and interpersonal skills and dedication to customer satisfaction Excellent time management and organizational skills and the ability to multitask and prioritize Knowledge of sales practices and the most efficient customer service techniques Ability to interpret sales metrics and perform data entry Ability to pay strong attention to detail **This role offers quarterly bonus incentives aligned with sales performance and company-defined metrics. Join a collaborative, fast-paced team where your organizational skills directly support sales success. This role offers growth opportunities, performance-based rewards, and the chance to make a meaningful impact every day. If you’re motivated, detail-oriented, and ready to grow your career, we encourage you to apply. Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Experience: Sales support: 2 years (Required) Ability to Commute: Burbank, CA 91502 (Required) Work Location: Hybrid remote in Burbank, CA 91502