Technology Analyst - Operations (UK Remote)

Technology Analyst - Operations (UK Remote)Help Build the Future of Engineering OperationsDo you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist?We're looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn't a "keep the lights on" operations role — it's an opportunity to help define how operational excellence works across Engineering.You'll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management.If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you.What You'll Be Working OnImprove Application Health & ReliabilityYou'll help Engineering teams answer critical questions like:Is the application healthy?Are services degrading before customers notice?What operational signals matter most?How do we reduce noise while improving visibility?You'll work with observability and monitoring platforms to:Build dashboards and service health reportingAnalyze operational trends and performance patternsImprove alert quality and escalation logicSupport implementation of APM and telemetry capabilitiesHelp Engineering teams operationalize reliability practicesBuild Operational Processes That Engineers Actually Want to UseWe're standing up modern Engineering Operations practices — and we want pragmatic, lightweight processes that help teams move faster, not slower.You'll help define and improve:Incident ManagementProblem ManagementChange ManagementOperational governance practicesService reliability workflowsYou'll also help ensure our tooling and workflows support the way Engineering teams actually work.Connect Systems, Data, and TeamsThis role sits at the intersection of:Engineering systemsOperational analyticsProcess designCross-functional collaborationYou'll help reduce fragmentation across tools and workflows while improving operational visibility across the organization.Explore What's NextWe're especially interested in candidates excited about modern operational tooling and emerging technologies, including:AI-enabled operationsIntelligent workflowsAutomation opportunitiesAI agents and operational copilotsAdvanced telemetry and observability practicesWhat Success Looks LikeYou're someone who:Creates structure in ambiguous environmentsThinks in systems, not silosUses data to drive decisionsCommunicates clearly across technical and non-technical audiencesBalances pragmatism with long-term scalabilityCan influence teams without relying on formal authorityYou're comfortable asking: "How can we make this operationally better, simpler, and more scalable?"QualificationsWhat You'll BringTechnical & Operational ExperienceYou likely have experience in one or more of the following:Engineering OperationsSite Reliability Engineering (SRE)Technical OperationsOperational AnalyticsSaaS or Cloud OperationsFamiliarity With Tools & Concepts Like:Jira Service ManagementGrafanaCloudWatchOpenSearch / ElasticsearchPrometheusObservability & telemetry platformsIncident / Problem / Change ManagementAdditional Skills We'd LoveSQL and operational data analysisAPIs and system integrationsAWS or cloud platform experienceData visualization and dashboardingAI tooling, automation, or AI agentsAtlassian ecosystem experience (Jira, Confluence, Assets)No specific degree required — we value practical experience, curiosity, technical aptitude, and operational thinking.Why This Role Is ExcitingThis is a chance to help build Engineering Operations capabilities from the ground up in a complex, modern SaaS environment.You won't inherit rigid processes and decades of bureaucracy. You'll help create scalable operational practices that improve reliability, visibility, and engineering effectiveness across the organization.You'll have the opportunity to:Influence operational strategyWork across Engineering leadershipImprove platform reliability at scaleBuild meaningful operational intelligenceShape how modern Engineering Operations evolvesIf This Sounds Like You...If you enjoy connecting systems, data, process, and people — and want to help build operational maturity in a fast-moving engineering organization — we'd love to talk to you.Additional InformationTotal Rewards @ TurnitinAt Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work.Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard.One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.Global BenefitsRemote First CultureHealth Care Coverage*Education Reimbursement*Competitive Paid Time OffSelf-Care DaysNational Holidays*2 Founder Days + Juneteenth ObservedPaid Volunteer Time*Charitable contribution match*Monthly Wellness or Home Office Reimbursement/*Access to Modern Health (mental health platform)Parental Leave*Retirement Plan with match/contribution** varies by countrySeeing Beyond the Job AdAt Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage