ABA Operations Manager

Job Summary:We are seeking an organized, proactive, and compassionate Center Operations Manager to join our team. This role is a high-impact leadership position where you will run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience. The successful candidate will be the first point of contact for our clients and their families, playing a crucial role in creating a welcoming and supportive environment. This position requires excellent interpersonal skills, attention to detail, and the ability to multitask in a fast-paced setting.Key Responsibilities:Visitor Experience & Front Desk PresenceProvide a warm, professional welcome to all visitors, ensuring they feel informed and supported from the moment they arrive at the center.Operational ExcellenceUphold fidelity to Phoenix Autism Center's (PAC) operating processes, including cleanliness, scheduling, parent communication, and supply management.Leadership & Decision-MakingAct as a center leader by modeling best practices, making informed decisions, demonstrating expertise in operational workflows and expectations, and leading by example in daily processes and decision-making.Supply ManagementOversee all center supply needs, including ordering of toys, office and center supplies, and materials related to the cultural engagement calendar.Client & Caregiver SupportManage all non-clinical aspects of the client experience for caregivers. Build and maintain strong relationships with caregivers, ensuring effective communication and consistent support in collaboration with the clinical team, as well as driving strong attendance, engagement, and client satisfaction.Client Tours & OnboardingLead tours for prospective families, clearly communicating the center’s offerings and supporting a smooth, welcoming onboarding process for new clients.Staff Support & Task DelegationOversee technician performance management, assigning non-billable tasks to employees not working directly with clients, and ensuring efficient use of resources and time.SchedulingManage center wide schedules, adjusting for PTO, callouts, sickness, meetings, etc. Updates will be made on excel and Central Reach daily. As well as managing client utilization.Policy Adherence & MotivationEncourage and reinforce adherence to center operating policies and procedures among all staff. As well as proactively identifying local operating challenges in partnership with staff using a solution-oriented mindset to suggest new policies and procedures as needed.Internal LiaisonServe as a resource for staff, addressing concerns, offering guidance, and directing team members to appropriate support channels.Event & Meeting CoordinationPlan and facilitate internal events and meetings, including monthly staff meetings, professional development days, and staff appreciation initiatives (e.g., lunches and celebrations)