Operations Lead (100% Remote)

Our Customer is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. A top cloud company with 200 million users worldwide, they help businesses of all sizes and in all industries to operate profitably, adapt continuously, and achieve their purpose. Their machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Their end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference.We are seeking an Operations Lead on a contract basis to support our Customer’s business needs. This role is 100% remote.The Operations Lead serves as their hands-on point of contact for their planning and collaboration platform. This role goes beyond platform administration: the ideal candidate is a thoughtful listener who can uncover how teams work, identify where they can add real value, and translate those insights into practical solutions.ResponsibilitiesServe as the primary support contact for platform-related questions, requests, and troubleshootingManage day-to-day platform operations, including license management, access requests, compliance, and configuration updatesHost regular office hours to support users and encourage knowledge sharingOrganize and facilitate team meetings to drive collaboration and share best practicesConduct discovery sessions to understand team workflows, goals, and pain pointsDesign and recommend use cases, workflows, and configurations to meet business needsBuild and maintain a centralized use case library to scale adoptionAct as the voice of the user by identifying trends, gaps, and improvement opportunitiesEnforce governance policies, business rules, and platform best practicesManage intake and prioritization of requests, including tracking through internal systemsMaintain and update documentation, guides, and resources on internal platforms (e.g., SharePoint)Onboard new users and maintain training resources and internal knowledge hubsCoordinate training efforts with internal and external partnersMonitor adoption metrics and report trends, risks, and opportunities to leadershipSupport continuous improvement initiatives and platform optimizationSkills/Qualifications2-5 years of experience in program management, operations, tool implementation, or marketing operationsStrong consultative skills with experience conducting discovery and needs assessmentsAbility to translate business requirements into practical solutions and workflowsFamiliarity with workflow, planning, or collaboration tools (e.g., Sprinklr, Opal, Workfront)Strong project management skills with the ability to manage multiple prioritiesExcellent organizational skills and attention to detailStrong communication and stakeholder management skills across all levelsProactive problem-solving mindset with the ability to work independentlyExperience working in agile, matrixed environmentsAbility to build and maintain cross-functional relationshipsStrong documentation and process management skillsProficiency in Microsoft Office, especially PowerPoint for presentationsExperience in marketing operations, marketing technology, or platform enablement preferredCreative and solutions-oriented mindset with comfort navigating ambiguityWe offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.