ServiceNow Solution Architect

Job Title: ServiceNow Solution Architect (ITSM & Integration)Location: RemoteJob DescriptionWe are looking for an experienced ServiceNow Solution Architect with strong expertise in ITSM and integrations to support a migration from on-premises Outlook to Azure / Microsoft 365. The role involves assessing existing ServiceNow workflows tied to email-based requests and redesigning them to align with the new cloud-based environment. This is a short-term, part-time engagement requiring strategic oversight and hands-on architectural guidance.Key ResponsibilitiesAnalyze current ServiceNow ITSM processes integrated with on-prem OutlookDesign scalable solutions to transition workflows into Azure / Microsoft 365 environmentRe-engineer email-driven request workflows within ServiceNowArchitect and implement integrations between ServiceNow and M365 services (Exchange Online, Outlook, etc.)Ensure seamless flow of requests, notifications, and approvals post-migrationCollaborate with business and technical stakeholders to gather and validate requirementsIdentify risks, dependencies, and ensure mitigation during migrationProvide best practices for ServiceNow configuration, customization, and integrationSupport testing, validation, and post-migration stabilizationRequired Skills & Experience10+ years of experience in Solution Architecture with strong ServiceNow expertiseDeep understanding of ServiceNow ITSM modules (Incident, Request, Change, etc.)Hands-on experience with ServiceNow integrations (REST/SOAP APIs, Email Inbound/Outbound actions)Experience working with Microsoft ecosystem (Azure, Microsoft 365, Exchange Online)Strong knowledge of email-based workflow automation and ticketing systemsProven experience in migration projects (on-prem to cloud environments)Ability to translate business requirements into technical solutionsAdamEmail: Adam@sidramtech.com