Help Desk Associate

Job Description Our Support Team in seeking route accounting support personnel for this position to assist with the following:Create various statistical reports for customer and internal use.Perform accurate data entry into our route accounting software.Analyze data feeds for troubleshooting and reporting.Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.On Call (After Hours) rotationIdeal candidates possess experience with any or all of the following:Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.Time and ticket tracking software to document support incidents.Basic understanding of troubleshooting handheld devices.Minimum Qualifications:High School or Equivalent Diploma (Required)Fluent Spanish speaking (Preferred)Excellent customer service skillsStrong personal and work ethicsProfessional communication skills, both oral and writtenProficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)Professional attitude, attire, and communicationTwo years prior Customer Service Experience (Required)Prior experience providing technical support via phoneExperience working with iOS and Android operating systems (Required)Schedule:8 hour shiftMonday to FridayOn call rotation Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications. Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.Job Type: Full-time