Operations Manager
Senior Operations ManagerAbacus is looking to hire a Senior Operations Manager in the Northeast, MD Area. The Senior Operations Manager is responsible for leading day-to-day operations within a high-volume, fast-paced fulfillment center. This role ensures safe, efficient, and customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager plays a critical role in peak execution, people leadership, and operational scalability.Essential Duties & Responsibilities:Fulfillment Operations ExecutionLead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.Ensure consistent achievement of service level agreements (SLAs) for same-day and next-day order fulfillment.Monitor real-time performance and adjust labor and workflows to meet changing demands.People LeadershipLead and develop operations managers, area managers, supervisors, and frontline leaders.Drive strong safety performance and ensure compliance with all workplace safety standards.Coach leaders on performance management, engagement, and talent development.Peak & Labor ManagementExecute peak-season and promotional event plans, including staffing, training, and shift coverage.Manage labor productivity, attendance, and overtime to meet volume requirements.Support flex staffing, temporary labor, and cross-training strategies.Performance Management & Continuous ImprovementOwn operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.Conduct root-cause analysis for misses and lead corrective action plans.Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.Systems & TechnologyEnsure effective use of WMS, OMS, labor management, and fulfillment technologies.Partner with IT and engineering teams to resolve system issues and improve throughput.Support rollout and stabilization of automation and process changes.Financial & Cost ControlManage departmental labor and operating costs within budget.Identify productivity improvements and cost-saving opportunities.Support capital and process improvement business cases.Cross-Functional CollaborationPartner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams.Communicate operational status, risks, and performance updates to site leadership.Qualifications:Education & ExperienceBachelor's degree in supply chain, Operations, Business, Engineering, or related field preferred.58+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.Experience leading large teams in a multi-shift environment.Skills & CompetenciesStrong execution in fast-paced, high-change environments.Data-driven mindset with strong analytical and problem-solving skills.Hands-on leadership style with the ability to coach and develop teams.Working knowledge of WMS, labor management systems, and fulfillment KPIs.Excellent communication and cross-functional collaboration skills.Working ConditionsFulfillment center environment with extended hours and peak-season demands.Ability to work nights, weekends, and holidays as required.Minimal travel expected.Success MeasuresOn-time ship rate and order accuracyProductivity and labor efficiencySafety and compliance performancePeak execution resultsTeam engagement and retention