Customer Service Manager

Position Title: Customer Service ManagerThe role of Customer Service Manager is critical in fostering a positive experience for clients while enhancing team performance. This position requires a leader who can navigate diverse personalities within the team and drive a culture of collaboration and excellence. The individual will be responsible for managing a group of customer service representatives, ensuring that they are aligned in their approach to customer care. The ideal candidate will embrace change and be committed to streamlining processes to improve efficiency. A strong focus on developing team members and maintaining a supportive work environment is essential for success in this role.Customer Service Manager ResponsibilitiesOversee daily operations of the customer service departmentLead and develop a team of customer service representativesImplement standard operating procedures to streamline processesFoster a positive culture and enhance team collaborationAct as a change agent to drive improvements within the departmentCustomer Service Manager Requirements5+ years of experience in customer service3+ years in a management roleGeneral ERP experience, specifically with SAP B-1BA Degree required; strong candidates without a degree may be consideredAdditional management experience is preferredBenefits100% medical coverage for employee and family401k with company matchPTO of 160 hours starting, including sick timeIf you are a Customer Service Manager looking to take the next step in your career, apply now!