Information Technology Service Delivery Lead

Company Description X3M Systems is an IT company based in Owings, MD, dedicated to providing cost-effective, secure, and customer-oriented IT solutions. We cater to small businesses, medium-sized enterprises, and government agencies, striving to enable further business opportunities through synergy with our clients. Our corporate culture values creativity, practicality, and energy to deliver quality services using cutting-edge technologies. Role Description This is a full-time on-site role for an Information Technology Service Delivery Lead at X3M Systems in Owings, MD. The Service Delivery Lead will be responsible for overseeing the delivery of IT services, managing service levels and performance, and ensuring client satisfaction. This role involves managing a team of IT professionals, collaborating with clients to understand their IT needs, and implementing service improvement initiatives. Qualifications Experience in IT service delivery, IT infrastructure management, and ITIL practicesStrong leadership and team management skillsExcellent problem-solving and decision-making abilitiesEffective communication and interpersonal skillsKnowledge of project management methodologiesExperience in working with small businesses, medium-sized enterprises, or government agenciesBachelor's degree in Computer Science, Information Technology, or related fieldITIL certification is a plus