Sales Contact Center Inbound Account Representative

DescriptionBring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.The CDW Inbound Account Managers work on our inside sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager’s primary duty and responsibility is to give customers a “one stop shop” for all their technology needs, while providing an unmatched customer experience to all of CDW’s new and existing customers.Key Areas of ResponsibilityProvide sales and service to new and existing customers through inbound callsMeet or exceed assigned sales quotas and ensure other performance goals are metSell additional services or products by recognizing opportunities to upsell solutionsProactively manage personal quote pipeline to ensure CDW gains every possible sales opportunityProactively call out to customers when needed for service related mattersActs as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programsDemonstrate ability to close sales and overcome customer objectionsMaintain CDW’s values and Philosophies of SuccessRequired SkillsPossesses excellent verbal communication skills – vocabulary and articulationBasic computer skills – experience with Microsoft preferredDemonstrable organizational and time management skills – ability to multi-task in an ever-changing environmentAbility to achieve success individually and as part of a team in a highly structured and regulated work environmentPersistence combined with a positive attitude and approach to work and others – self-motivating work styleAbility to solve problems and resolve conflict directly in multiple communication channelsMature, positive and collaborative interpersonal skillsQualificationsMinimum QualificationsHigh School diploma or equivalent1 year of call center experience1 year of sales experienceOther Required QualificationsStrong interest in salesMust be able to work independently and in a team-oriented environmentProven ability to multitask and balance multiple priorities in an ever-changing environmentProven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.Strong organization skillsThe information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.Who we are:CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.What you can expect from us: Culture, coworkers, careers.CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.Equal Opportunity Employer, including disability and protected veteran statusBenefits overview: https://cdw.benefit-info.com/