FT Office Assistant - Willcox Center

Office Assistant for the Willcox Center The Office Assistant for the Willcox Center is responsible for providing support to the center staff, including serving as a receptionist and providing excellent customer service in a helpful and cheerful manner.Essential Functions: As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.Note: This job posting is open until filled. Applications are reviewed upon receipt. Cochise College requires a post-offer, pre-employment background screening of all employees.Cochise College serves the residents of Cochise County from two campuses and four centers throughout Southern Arizona with panoramic views of five different mountain ranges. The college has been recognized nationally for its cost, return on investment, and high success rate; providing over 90 general and technical education programs leading to a variety of workforce certificates and associate degrees. The college is accredited by the Higher Learning Commission and is a designated Hispanic-Serving Institution (HSI).Duties and Responsibilities: Within the scope of college policies and procedures, this position:Provides exceptional customer services to students, employees, and the public; serves as department receptionist, responds to calls and routes as appropriate, greets visitors and directs as requiredPerforms student service duties; assists students in the admissions and registration process; serves as a business office representative receives, posts, and reconciles payments; serves as a testing proctor for placement testing, midterms, and finals; assists instructors in ensuring materials, equipment, and rooms are prepared as needed; provides technical assistance, schedules academic and general advising appointmentsProvides clerical and organizational support to center staff through the maintenance and tracking of information; performs data entry and verification, processes mail and correspondence, compiles periodic reports, maintains a calendar of department activities, performs routing, copying and filing, maintains office supply inventory; assists with the setup and teardown of special eventsPerforms other related duties as assignedGeneral Expectations: Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.Education and Experience; Knowledge, Skills and Abilities:Associate's degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of EducationTwo years related experiencePreference may be given to individuals who possess the ability to communicate in Spanish and English, verbally and in writingAn equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be consideredKnowledge of and ability to follow college policies and proceduresKnowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applicationsAbility to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful mannerAbility to relate to a diverse population in a professional and helpful manner, and to maintain composure when faced with difficult situationsAbility to organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detailAbility to work independently while contributing to team environmentAbility to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive informationAbility to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processesAbility to establish and maintain effective working relationships with other department staff, faculty, students and the publicAbility to work accurately, efficiently, and effectively with all types of dataAbility to work under pressure with frequent interruptionsAbility to maintain high level of personal integrityAbility to manage sensitive issues while maintaining confidentialityMust be accountable, reliable, and able to perform duties and responsibilities in a discreet manner with a high level of accuracyWork Environment & Physical Requirements: Work is primarily performed under general supervision. Incumbent generally performs work in a typical office setting with appropriate climate controls. Travel may be required. May require working evening and weekends.Physical Requirements: Essential functions of this position require: lifting, manual dexterity, ability to communicate. Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required only occasionally, and all other sedentary criteria are met. Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability and creative problem-solving skills are important. Reports To: Center Coordinator